Speech Analytics Market Report and Consulting Services 2016-2017 Featuring Leading Vendors, Calabrio, CallMiner, NICE, SESTEK, Verint, Voci and ZOOM International - Research and Markets

DUBLIN--()--Research and Markets has announced the addition of the "2016-2017 Speech Analytics Market Report and Consulting Services" report to their offering.

The 2016 - 2017 Speech Analytics Product and Market Report, our 11th edition, provides technical and operational guidance so that end users know where and how to use speech analytics to realize the greatest benefits for their organization. The Report covers the leading and contending vendors: Calabrio, CallMiner, NICE, SESTEK, Verint, Voci and ZOOM International. We initiated coverage of SESTEK and Voci in this year's Report.

We are also covering inContact's emerging speech analytics solution. This Report is designed to help contact center, sales, marketing, collections and enterprise leaders, managers and executives in small, mid-sized and large companies select the right solution, functionality and partner to meet their organization's current and future speech analytics needs.

Key Topics Covered:

1. Executive Summary

2. Introduction

3. Consulting Research Methodology

4. What is Speech Analytics?

5. Service Delivery Models for Speech Analytics Solutions

6. Speech Analytics Market Trends and Challenges

7. Speech Analytics Market Innovation

8. Top Contact Center Servicing Trends and Initiatives for 2016

9. Analytics-Enabled QA Improves the Performance Management Process

10. Real-Time Speech Analytics Improves Agent and Customer Engagement

11. Market Activity Analysis

12. Adoption Rate of Speech Analytics

13. Speech Analytics Market Projections

14. Competitive Landscape

15. Vendors and Solutions

16. Speech Analytics Detailed Functional Analysis

17. Speech and Text Analytics Uses, Benefits and Return on Investment

18. Implementation Analysis

19. Vendor Satisfaction Analysis

20. Speech Analytics Pricing

21. Company Reports

- Calabrio

- CallMiner, Inc.

- NICE

- SESTEK

- Verint Systems

- Voci Technologies, Inc.

- ZOOM International

- inContact, Inc.

For more information about this report visit http://www.researchandmarkets.com/research/5xwvm5/20162017_speech

Related Topics: Consulting and Outsourcing, Natural Language Processing

Contacts

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Laura Wood, Senior Manager
press@researchandmarkets.com
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For GMT Office Hours Call +353-1-416-8900
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Contacts

Research and Markets
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716