RESTON, Va.--(BUSINESS WIRE)--Clarabridge, Inc., the leading provider of Customer Experience Management (CEM) solutions for the world’s top brands, today announced strong growth driven by impressive momentum in the first half of the year. Sales in the first half of 2016 increased 30% from the year prior, with particular momentum in EMEA, which saw a 50% increase in sales. New customers added in the first six months of 2016 include Cigna Corporation, Columbia Association, Pioneer DJ Europe Ltd, Sportsman’s Warehouse, Klarna and Dorel Home Products.
On the heels of a major platform update that makes it easier than ever for businesses to turn customer feedback data into action, Clarabridge was also recognized with a Stevie American Business Silver Award for Best New Product for CX Studio. This year, Clarabridge has added dozens of product enhancements to help users streamline CEM operations, increase flexibility, improve usability and speed up rendering and processing times for survey questions. By automating the processes that bring feedback to frontline employees in real-time, Clarabridge enables businesses to truly operate based on customer feedback.
In addition, Clarabridge was named a leader in the Forrester Research, Inc. May 2016 report, The Forrester Wave™ Big Data Text Analytics Platforms, Q2 2016. The report evaluated vendors based on 20 criteria including current offerings, strategy and market presence, and highlighted the ten most significant companies in the Wave. In addition to receiving the highest scores possible in the Linguistic Text Processing and User Interface categories, Clarabridge received the highest possible grade for Delivery/Deployment Options and Customer Satisfaction [strategy]. The report stated: “while most text mining/text analytics platforms provide only basic post-processing analysis features and rely on 3rd party BI (Business Intelligence) products, Clarabridge data visualization and slice-and-dice capabilities are almost on par with leading BI platforms.”
“Our strong momentum in the first half of the year underscores Clarabridge’s continued commitment to helping businesses deliver the best possible experience for their customers,” said Yuchun Lee, CEO of Clarabridge. “We are happy to announce that our customers have achieved great results in capturing millions in revenue, preventing churn and increasing customer stickiness. We’re delighted to help more brands in the effort to turn customer experience into a company wide program.”
Clarabridge’s SaaS customer experience management solution helps hundreds of the world’s leading brands put customer feedback to work. Offering the most comprehensive solution for omni-source listening, accurate customer and text analytics, and real-time, guided action is why leading brands trust Clarabridge to power their CX programs and drive a customer focused strategy. The result: better customer experiences. For more information, visit www.clarabridge.com.