INDIANAPOLIS--(BUSINESS WIRE)--Interactive Intelligence Group Inc. (Nasdaq: ININ), a global leader of cloud services for customer engagement, communications and collaboration, is hosting a free virtual tradeshow called "How Millennials are Changing the Definition of Customer Care.”
This three-part virtual event will be held Tuesday, Aug. 30 from noon to 4 p.m. Eastern time (EDT). The event includes the following sessions:
- The New Normal: Engaging through Non-Voice Channels
- The Empowered Agent: Millennials as Your CSR
- Do All Technologies Have a “Best-By” Date?
Industry expert guest presenters include Forrester Research Vice President and Principal Analyst Art Schoeller, and Frost & Sullivan’s Principal Analyst Nancy Jamison and Vice President of Research Melanie Turek. Also presenting will be Interactive Intelligence subject matter experts.
The event is ideal for contact center managers, business operations managers, IT managers and anyone responsible for improving the customer experience.
“This virtual event offers a convenient format designed to give attendees insight into how millennials in both customer and customer service representative roles are shaping the contact center environment,” said Justin Helmig, Interactive Intelligence chief marketing officer. “Attendees will also learn how they can future-proof their IT strategy through modern, cloud-based customer engagement platforms.”
In addition to the live webinar sessions, event attendees will be able to web chat with peers and access white papers and other resources in the virtual environment.
For more information, visit www.inin.com/ubm-virtual-tradeshow.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global leader of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 20-plus year history of industry firsts, 150-plus pending patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. It's also the only company recognized by the top global industry analyst firm as a leader in both the cloud and on-premises customer engagement markets. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide. For more information, visit www.inin.com.
Interactive Intelligence is the owner of, and holds certain registrations for, the marks INTERACTIVE INTELLIGENCE, its associated LOGO, PURECLOUD and numerous other trademarks and service marks in the United States and various other jurisdictions around the world. All third-party trademarks mentioned in this document are the property of their respective owners.