VIENNA, Va.--(BUSINESS WIRE)--Navy Federal Credit Union earned some of the top ratings in the J.D. Power 2016 U.S. Primary Mortgage Servicer Satisfaction Study ℠.
The credit union, which broke mortgage records the past two years, scored 870 out of a possible 1000. The industry average customer satisfaction score was 755, up from 718 in the 2015 study. Navy Federal scored five out of five in the categories of New Customer Orientation, Billing and Payment, Escrow Account Administration, Mortgage Fees, Interaction, Communications and Overall Satisfaction.
“Our members deserve the best service we can provide,” said Cutler Dawson, President/CEO of Navy Federal. “A mortgage is often the largest loan a member will have in his or her lifetime, so it's important that we ensure excellent service by servicing that mortgage for the entire life of the loan.”
Members who take out a mortgage with Navy Federal have a number of options, including 100 percent financing, VA loans, and conventional financing without private mortgage insurance.
"The emphasis we place on the member relationship results in high member service levels. When we excel, our members win," Dawson said.
About Navy Federal Credit Union: Navy Federal Credit Union is the world’s largest credit union with more than $77 billion in assets, 6 million members, 287 branches, and a workforce of over 14,000 employees worldwide. The credit union serves all Department of Defense and Coast Guard active duty, civilian, and contractor personnel and their families. For additional information about Navy Federal, visit www.navyfederal.org. Federally insured by NCUA.