SAN FRANCISCO--(BUSINESS WIRE)--Apteligent, the leader in user-centered mobile app metrics announced its new partnership with Apptentive, a leader in mobile customer engagement solutions. For the first time, product managers, support, and mobile marketers can gain real-time insights to their apps’ user experience, understand the critical issues affecting their customers, and then communicate directly with them post event. Combining Apteligent’s in-app insights and Apptentive’s post-event communication enables app makers to better retain customers and ensure 5-star user experiences.
“As our studies have shown, 30% of users will abandon a brand after a single poor app experience,” said Andrew Levy, CSO and Co-Founder at Apteligent. “Whether it’s an app crash, a network issue, or a 3rd party SDK malfunction, you need to be able to pinpoint both the issue and its root cause as quickly as possible. Just as important is being able to immediately signal to your customers that you “feel their pain”. Combining real-time in-app insights with proactive post-event communications not only builds trust in your user base, but helps ensure positive app store ratings and word-of-mouth.”
“Apteligent is amazing at understanding when customer experiences are less than ideal due to a slow API call or even an app crash. With that knowledge, and the Apptentive partnership, companies can proactively reach out to customers who have had poor experiences to offer apologies, dig-in to learn more, and quickly follow-up to really make the customer happy,” said Robi Ganguly, CEO and Co-Founder at Apptentive. “Imagine finding out at 9:30 am that a specific segment of customers is experiencing crashes, and being able to send a Note to all of the customers who might hit that crash point by 10 am. By giving them a heads up before they experience a crash, you can build trust and credibility with your customers.”
Apteligent provides tools that empower mobile developers and product managers to troubleshoot, prioritize, and resolve issues that damage their users’ app experience. Developers get detailed, real-time information to find and resolve crashes, freezes, and issues in key user flows. Product managers and KPI owners get global mobile industry and competitive insight to better plan and focus their mobile initiatives, as well as real-time visibility to app metrics that enable rapid issue detection, prioritization, and release-over-release app improvement. Apteligent is trusted by three of the top five credit card issuers, three of the top five media companies, three of the top five retailers, and two of the top three hotel chains with the success of their strategic mobile app initiatives. Learn more at www.apteligent.com.
Apptentive’s mobile customer engagement software helps companies listen to, engage with, and retain their customers. The product gives brands the opportunity to identify who to talk to, intelligently engage user segments, and mobilize customers to take action through in-app messages, surveys, and ratings prompts. Integrated into thousands of mobile apps, Apptentive helps companies engage mobile customers, boost app ratings, drive downloads, and earn customer loyalty. The company powers millions of customer conversations every month for companies including Concur, DraftKings, eBay, eHarmony, Intercontinental Hotels Group, Nordstrom, and Zillow. The company is based in Seattle, Washington.