TORONTO--(BUSINESS WIRE)--The ownership of Connex Telecommunications Inc. (Connex) has acquired Dependable IT Inc. (DIT). Connex is a Canadian national telecommunications provider to large and midsize enterprise customers.
DIT, founded in 1997, provides technical support services to large enterprise customers including Service Providers (SPs). Located in the heart of Hamilton with a 250 Seat Call centre, the company provides multiple versatile forms of technical support, including outsourced technical and sales call centre support, computer networking services, remote diagnostics, and onsite desktop service. It has won numerous awards for quality of service and maintains all its infrastructure and employees in Canada. DIT employs over 150 technical resources with various credentials and manages over 1.2 million support calls per year and over 1 million chats.
The acquisition will improve Connex’s ability to design, integrate, implement, manage and support telecommunications solutions nationally. Sayan Navaratnam, CEO of Connex identified that, “The addition of DIT’s services and capabilities will allow Connex to provide a more broad range of capabilities to our customers. It is an essential part of being able to provide a complete “managed services” solution. In today’s technologically advanced environment where IT leadership is starting to be fully integrated into the Telecommunications Solutions, it is imperative to be able to provide a fully integrated solution with the combined expertise of Telecommunications and IT Managed services with exceptional support services. Advanced technical support with live technical agents located in Canada is a significant offering that many customers require and our ability to provide that with DIT as part of Connex will greatly benefit our customers and will be a key differentiator.”
“The acquisition will provide a major benefit to our existing and future customers. DIT brings a level of expertise and experience that will complement and enhance our core services. I am confident that the acquisition will allow us to further improve our quality of service and dramatically expand our market share.”
About Connex Telecommunications Inc. (CTI): CTI is a Canadian National Telecommunications provider which engineers, designs, implements and services end to end Telecommunications solutions. www.connexservice.ca