RADNOR, Pa.--(BUSINESS WIRE)--Lincoln Financial Group (NYSE:LNC) announced today that its life insurance and annuity Customer Contact Centers have both been named Top 100 Call Centers in America by BenchmarkPortal. Both operational teams received this honor for demonstrating – among the wide variety of industries assessed by BenchmarkPortal – that they are customer experience leaders.
“Lincoln Financial has the privilege of helping millions of Americans protect and provide for the financial futures of their loved ones,” said Dennis R. Glass, president and CEO of Lincoln Financial Group. “Topnotch customer service is a fundamental part of that process, and I am very proud of our knowledgeable and experienced teams. It is extremely gratifying to know that our commitment to delivering excellent customer service is making a difference.”
Each year, Top 100 awards are granted on the basis of objective, metrics-driven performance. Specifically, companies are judged on various factors, including average speed of answer, calls per agent per hour, agent turnover and caller satisfaction. This marks the fifth consecutive year the life team placed in the Top 100 and the third consecutive year for the annuity team. These results are based on more than 200 Life and Annuity service professionals interacting with approximately 2.5 million customers.
“Lincoln Financial Group’s annuity and life Customer Contact Centers are among the best in any industry,” said Bruce Belfiore, BenchmarkPortal CEO. “They continue to consistently demonstrate that they provide superior service, and we congratulate them on their latest accomplishment.”
For more information on the Top 100 Award, visit www.BenchmarkPortal.com.
About Lincoln Financial Group
Lincoln Financial Group provides advice and solutions that help empower Americans to take charge of their financial lives with confidence and optimism. Today, more than 17 million customers trust our retirement, insurance and wealth protection expertise to help address their lifestyle, savings and income goals, as well as to guard against long-term care expenses. Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE:LNC) and its affiliates. The company had $220 billion in assets under management as of March 31, 2016. Learn more at: www.LincolnFinancial.com. Find us on Facebook, Twitter, LinkedIn and YouTube. To sign up for email alerts, please visit our Newsroom at http://newsroom.lfg.com.
BenchmarkPortal’s activities began in 1995, and it is now a global leader in the contact center industry, providing benchmarking, certification, training, consulting and research. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for contact centers. BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications. For more information, please call 1-800-214-8929 or visit www.BenchmarkPortal.com.