South Africa Managed Services Market 2016 - Analysis of the Growth Opportunity and Indicators of the Customer Experience - Research and Markets

DUBLIN--()--Research and Markets has announced the addition of the "Managed Services Market in South Africa" report to their offering.

Managed services in the ICT market cover a wide range of solutions; however, all of these solutions have been affected by the changing nature of the industry and its competitive landscape. With the South African managed services market facing increased competitive rivalry, understanding and proactively managing the customer journey have become even more important, with providers facing severe scrutiny on both qualifying and differentiating services. The greatest chance of success in this landscape will come to enterprises that anticipate changing market expectations across different industries and adjust their services proactively, thus helping their clients optimize their use of ICT.

Key Topics Covered:

1.Executive Summary

- Managed Services Have Undergone a Significant Evolution

- Breakdown of Current Managed Services Pending

- Key Enablers Include Access to Expertise and Cost Reduction

2.Project Overview

- Solutions Must Evolve to Meet Changing Customer Requirements

- Managed Services were Analysed across 8 Key Industries

- Definitions

3.The Global Managed Services Landscape

- The Provision of Managed Services Is Expected to Grow Significantly

- Managed Services Have Undergone a Significant Evolution

- New Benefits Include Accountability, Scalability, and Access to Skills

- Managing the Customer Journey Is a Key Requirement

4.Research Findings

- Industry Comparisons Reveal Key Growth Opportunities

- Applications are Recognised as the Key Area of Growth

- Competition in the Managed Services Market has Exploded

- Service Providers are Separated by Segment Expertise

- Customers have Voiced Widespread Dissatisfaction with their Providers

- Breakdown of Current Managed Services Spending

- Growth in Managed Services Spending

- Comparing Different Service Areas per Industry

- Key Enablers Include Access to Expertise and Cost Reduction

5.Conclusions

- Consulting Providers Provided the Best Customer Experience

- Customers Value Service Providers that Offer Strategic Input

- Enterprises are Reluctant to Entrust All ICT Needs to One Provider

6.Appendix

- Customer Experience Matrix Methodology

For more information visit http://www.researchandmarkets.com/research/plhzfh/managed_services

Contacts

Research and Markets
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716
Sector: Internet and E-Commerce, Computing Services

Contacts

Research and Markets
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716
Sector: Internet and E-Commerce, Computing Services