DUBLIN--(BUSINESS WIRE)--Research and Markets has announced the addition of the "Stressed Out: How to Handle Conflict, Difficult People and Challenging Situations. - Webinar" webinar to their offering.
Workplace conflict is an inevitable part of life. No matter how hard you try, it can seem that there will always be something that causes you or someone around you to be frustrated, angry, and impatient - or a whole host of other not-so-pleasant emotions.
Conflict arises when the people we work with have different ideas, perspectives, backgrounds, values, goals or expectations. Yes, conflict can be destructive! It diverts energy from more important activities and issues; it polarizes people and reduces cooperation; and it can produce irresponsible behavior. And conflict can be constructive! It opens up and improves communication; it strengthens working relationships and team-work; and it leads to better quality decisions and problem solutions.
The crucial issue is not whether conflict, disagreement and difficult people can be avoided; the real concern is how the challenging situations can be dealt with that will lead to positive outcomes. If managed improperly, businesses' productivity, operational effectiveness, and morale take a major hit. On the other hand, when channelled through the right tools and expertise, conflict can lead to a better understanding of others, improved solutions to problems or challenges, and major innovation.
The ability to handle conflict and difficult situations requires great management skills. When you are confident in your people management skills, you don't have to be afraid of disagreement. You don't have to back away from problems. Instead you can confidently face the confrontation and bring the issue out into the open. Well-managed conflict actually stimulates, ideas, sparks creativity and encourages personal improvement. Conflict by itself is neither good nor bad. It's the way YOU handle conflict that produces constructive or destructive results.
Key Topics Covered:
- Identify the top six causes of conflict and which one produces the most problems
- Understand the iceberg concept of conflict - what's above and below the water line
- Define five conflict management styles and match each style to different conflict situations
- Decide if you're a shark or a turtle or a teddy bear or a fox or owl in how you handle conflict
For more information visit http://www.researchandmarkets.com/research/fxllcx/stressed_out_how