CXPA Signs Lionbridge, NICE and Qualtrics as Silver Sponsors; 12 New Corporate Members Announced

WAKEFIELD, Mass--()--The Customer Experience Professionals Association (CXPA), the premier global non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession, today announced 12 new corporate members and three silver sponsors: Lionbridge, NICE and Qualtrics.

Among other advantages, employees of the added member companies will be able to enjoy the exclusive benefits of the CXPA Community, such as local networking, "Ask the Experts," the Mentor Match Program, and extensive CX resources and tools. The newest CXPA Corporate Members include:


American Family Insurance

CFS West Africa

Elgato Systems

Humana Inc.



Midland States Bank

NCS Technologies


Rant & Rave

Sentry Marketing

"Our new members and sponsors illustrate the strength of the CX discipline and the value of CXPA participation for both up-and-coming and established organizations in a range of sectors, as well as for innovative CX-focused firms," said CXPA Chair Diane Magers, Customer Experience Executive, AT&T. "We look forward to the contributions of our newest participants, springing from their diverse experiences, which will enrich all the CXPA's programs, resources and activities."

Membership and participation in the CXPA have steadily grown since the association's founding in 2011, and the organization's innovative offerings have increased in parallel, attracting CX professionals who are eager to share, learn, network, and improve the overall quality of the customer experience management discipline.

Notable CXPA initiatives include the industry's first Certification Program, the CCXP; a members-only CXPA Community Forum; CX Day celebrations held around the world in October; the highly regarded Mentor Match program; and numerous local networking events that take place among dedicated CX professionals eager to expand their knowledge and professionalism.

Led by respected experts in the customer experience field, the CXPA supports the professional development of its members and advances the field by providing research and education, establishing standards, offering networking and career opportunities, promoting the industry, and creating a better understanding of the discipline of customer experience management.

The CXPA offers membership in two categories: individual, for customer experience professionals in the field, and corporate, which is open to interested companies, government agencies, non-profits, educational institutions, tool providers, and others. Corporate memberships provide an unlimited number of individual memberships to employees. More information about the CXPA’s membership structure, benefits, and dues can be found at Additional benefits are provided to the CXPA's generous sponsors.

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About the CXPA
The Customer Experience Professionals Association is the premier global non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession. The CXPA increases the impact and visibility of Customer Experience professionals, facilitates effective member-to-member sharing, and establishes respected standards.

Founded in April 2011, the CXPA has more than 80 Corporate Members and 4,000 customer experience professionals in its community. CXPA Gold Sponsors include Confirmit, ForeSee and Verint. Clarabridge, Convergys, Greenwich Associates, InMoment, Lionbridge, Mattersight Corporation, Medallia, NICE Systems, and Qualtrics are CXPA Silver Sponsors. For more information, visit

Customer Experience Professionals Association, CXPA, and the CXPA logo are trademarks of the Customer Experience Professionals Association. All other company names mentioned may be trademarks or registered trademarks of their respective holders.


The Customer Experience Professionals Association
Judith Vanderkay, +1-781-876-6208

Release Summary

The Customer Experience Professionals Association (CXPA) announces three new sponsors and 12 new corporate members.


The Customer Experience Professionals Association
Judith Vanderkay, +1-781-876-6208