ST.LOUIS--(BUSINESS WIRE)--Nancy Friedman, named to the list of Favorite Speakers for 2015 by Meetings and Convention magazine and a nationally known customer service keynote speaker, has been selected to deliver two sales and customer service presentations to hundreds of travel agents at the 2016 Travel Technology Exchange conference June 27, 2016 at the Fountainbleau hotel in Miami Beach, FL.
The event is presented by Sabre, the leading technology company for the travel industry. Travel agencies, developers, online travel agencies, travel providers, cruise lines, tour operators and consolidators from 40+ countries around the globe will be in attendance.
Friedman is well known throughout the travel industry. A facilitator at the Travel Institute, she presents at Travel conferences and events. A two time Luxury Travel speaker, Nancy has also presented at CLIA (Cruise Lines International Association), Mast Travel Network, Signature Travel, Princess Cruises, Carlson Travel, Uniglobe Travel and Vacation.com.
“Members of the travel industry are definitely on the front lines when dealing with the public. It is key they have a solid understanding of best practices for customer service and sales. I am excited to share some of the best techniques they can utilize to improve the customer experience and look forward to meeting with them in Miami Beach,” said Friedman. “From the novice to the seasoned, we’ll have something for everyone.”
Known as “The Telephone Doctor,” Friedman will speak on The Golden Nuggets of Customer Service. She will focus on how to deal with irate customers, emails, voice mails, how to improve listening skills and much more. Friedman will also speak to travel agents later that day on Sales and Communication Skills.
ABOUT NANCY FRIEDMAN
Nancy Friedman, the Telephone Doctor, is one of America’s sought after speaker on sales, customer service and communication skills. She has been published in The Wall Street Journal with her article “Don’t Strike Out With Your Customers” and a featured guest on Oprah, Today, Fox News, CNN, CBS This Morning, Canada Today, as well as hundreds of radio and TV programs across the country. Selected as one of the 25 Most Influential Business Women in St. Louis, Friedman is the author of nine books on customer service. For additional information visit http://nancyfriedman.com or http://thetelephonedoctor.com.