RICHMOND, England--(BUSINESS WIRE)--This new guide from Autotask provides a comprehensive look at how to carefully evaluate and select an IT Business Management platform to combine service desk, time and billing, contracts, SLAs, RMM, projects and CRM. The Smart IT Buyer’s Guide: Professional Services Automation (PSA) also features a helpful checklist for IT Service Providers (ITSPs) and Managed Service Providers (MSPs) to make comparisons of solutions aimed at service desk optimisation and business improvement.
“ITSPs and MSPs are facing one of the most disruptive business environments in decades. This guide explains how PSA can positively impact business operations with automation and efficiency that transforms IT service delivery,” said Scott Opiela, Vice President, Marketing, Autotask. “The guide outlines the key criteria to help ITSPs and MSPs choose the best architecture and most reliable and secure platform to meet their long-term needs.”
With so much noise about PSA in the marketplace and a long list of solution providers to choose from, this guide helps ITSPs navigate the buying process and focus on the criteria that matter most when choosing a solution. The guide goes beyond features and functionality and provides an overview of architecture, analytics and tools for enhancing the overall customer experience. It’s not enough for ITSPs to just compete, PSA can truly help providers differentiate, grow profits and play a more strategic role with clients.
Get the guide here.
Autotask Corporation helps IT organisations worldwide work smarter with a complete, cloud-based IT business management platform that enables efficiency, accountability and access to the metrics that drive intelligent business decisions. With built-in best practices and workflow automation, Autotask speeds time to revenue while continually improving service delivery. Autotask is available in seven languages and used in over 90 countries. Headquartered in New York, Autotask has offices in Chicago, Los Angeles, Beijing, London, Munich and Sydney. Visit autotask.com for more information.