HERNDON, Va.--(BUSINESS WIRE)--XO Communications (XO) has received once again a prestigious ATLANTIC-ACM Service Provider Excellence Award for wholesale communications services. XO was awarded in two categories: billing services (for the fifth consecutive year) and for sales representatives. The awards were based on more than 800 customer evaluations of U.S. long haul wholesale service providers for the 2016 edition of ATLANTIC-ACM’s U.S. Long Haul Wholesale Report Card.
The Report Card provides direct customer feedback and benchmarks customer perception against similar competitors in the wholesale long haul sector. ATLANTIC-ACM collects data each year for the Report Card through responses to an online survey sent to buyers of U.S. long haul products. Among several topics, survey questions asked respondents to provide input on the professionalism, integrity and technical expertise of each carrier’s sales representatives and how they rate customer touch points for providers with whom they work. The award was presented to XO at the recently-concluded INCOMPAS Show held in Washington, D.C.
“Repeated recognition by ATLANTIC-ACM is a badge of honor for XO,” said Jake Heinz, senior vice president of marketing and product at XO Communications. “We are focused on serving our customers and realize they have a choice when it comes to telecom providers. That’s what makes winning the awards for best billing services and sales representatives even more special.”
Founded in 1991, ATLANTIC-ACM, is a leading strategic consulting firm to the telecom and technology sectors. ATLANTIC-ACM assists corporate and investor clients in evaluating strategic growth opportunities for successful investment, market entry, optimization, and long-term planning. For more than two decades, Boston-based ATLANTIC-ACM has helped leading companies identify opportunities, capture and retain market share, and navigate changing market dynamics, economies, and technologies. For more information, visit ATLANTIC-ACM’s website at http://www.atlantic-acm.com.
About XO Communications
XO Communications provides the technology that helps business and wholesale customers compete in a hyper-connected economy. In the U.S., XO owns and operates one of the largest IP and Ethernet networks that customers rely on for private data networking, cloud connectivity, unified communications and voice, Internet access, and managed services. To learn more about XO Communications, visit www.xo.com or blog.xo.com. XO Communications is also on Twitter and LinkedIn.