NASHVILLE, Tenn.--(BUSINESS WIRE)--Sitel, a leading global customer care provider, today announced that it has been ranked a leader with above-average scores in the 2016 Global Outsourcing 100 by the International Association of Outsourcing Professionals® (IAOP®). This marks more than a decade of recognition by the IAOP as a leading outsourced customer care provider.
Sitel was additionally honored as a top company for Size & Growth, Awards & Certifications, Programs for Innovation, Overall Revenue as Leader, Number of Employees as Leader and Number of Countries Worldwide as Leader. The 2016 Global Outsourcing 100 list recognizes the world’s best outsourcing service providers. These designations are based on applications received, and judging is based on a rigorous scoring methodology that includes an independent review by an independent panel of IAOP customer members with extensive experience in selecting outsourcing service providers and advisors for their organizations.
“Sitel’s exceptional performance in the Global Outsourcing 100 underscores our success in delivering outstanding customer experiences for clients and customers around the globe,” said Sitel’s President and CEO, Bert Quintana. “Expect to see further technology and strategy innovations as Sitel continues to transform and lead the outsourced customer care industry, providing world-class services for some of the best-known global brands.”
The 2016 Global Outsourcing 100 and The World’s Best Outsourcing Advisors lists showcasing the best companies in each of the five judging categories will premiere in a special advertising feature produced by IAOP of the 2nd Quarter 2016 FORTUNE 500 issue of FORTUNE® magazine, available at newsstands on June 6, 2016.
IAOP is the go-to association leading the way to improve outsourcing outcomes by bringing together customers, providers and advisors in a collaborative, knowledge-based environment that promotes professional development, recognition, certification and excellence. With over 120,000 members and affiliates worldwide, IAOP is not only on top of the latest trends but in front of them. Through its expansive global chapter network, premier training and certification programs, knowledge center, member community and more, IAOP helps members learn, grow and succeed. For more information and how you can become involved, visit www.IAOP.org.
As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit www.sitel.com to learn more.
The Global Outsourcing 100®, IAOP® and the International Association of Outsourcing Professionals® are registered trademarks by the association.