Apteligent and STL Partners Launch Quarterly Mobile Network Experience Index

Report finds U.S. carriers rank lowest among international carriers

Mobile Network Experience Score: Country Average (Photo: Business Wire)

SAN FRANCISCO--()--Apteligent, a mobile app intelligence platform, and industry analyst firm STL Partners today announces the launch of their mobile network experience index. Released as part of the launch, the Mobile Network Experience Index report evaluates and quantifies customer app experience on 27 mobile networks in seven countries, including the U.S., France, United Kingdom, Italy, Spain, Germany and Canada.

“MobiNEX makes it much easier for customers to see which mobile operator will do the best job of making their apps work well,” said Chris Barraclough, Partner at STL Partners and lead author of the report. “A lot of people spend more time using apps than anything else on their phones, but how can they compare what they get today with what they really could be getting? The index shows in simple terms which operators are likely to do the best job for people. And while it is easy to compare, it’s based on a huge of amount real world information so it’s a pretty reliable indicator of what’s going on.”

The report benchmarks mobile network speeds and reliability by measuring the consumer app experience. The top five performing networks hail from France and the UK, while the lowest performers are found in Germany, Italy, Spain and the U.S. Furthermore, all four of the major U.S. mobile operators — Sprint, T-Mobile, AT&T and Verizon — are in the bottom half of the ranking table1. Operators were measured on error rate, latency consistency, download speed and average latency.

“Providers, developers and carriers need to understand how they compare to the competition, which is why Apteligent has developed mobile benchmarks and performance data dashboards for deeper insight,” said Andrew Levy, CSO at Apteligent. “This report is another form of analysis to help our clients improve, which is especially prudent as customers’ understanding of the operator’s role in performance continues to grow, and they begin to consider these factors when choosing a mobile service provider.”

Other key findings include:

  • The best-performing US operator, T-Mobile, only scores 45 (out of 100) – a full 31 points below Bouygues Telecom (France) and 4 points below the median operator.
  • Verizon and AT&T, the U.S. market leaders, score only 43 and 37 respectively, and Sprint is in the bottom 5 with 33.
  • All the U.S. operators perform poorly on Error Rate – a surprise given that many applications have been developed by U.S.-based start-ups and established companies, and the vast majority are hosted in the datacenters of U.S. Internet giants Amazon and Google.
  • The dominance of French and UK operators clearly indicates that network performance is closely linked to locale rather than inter-country competition.

For more information about the Mobile Network Experience Index Report from Apteligent and STL Group, please visit http://www.telco2research.com/articles/EB_MobiNEX-The-Mobile-Network-Customer-Experience-Index-Q4-2015.

About STL

STL Partners delivers consulting, research and events globally within Telecoms, Media and Technology. We believe that to succeed, operators need to adopt fundamental changes in their business model: what they offer their customers, how they serve them and how they are rewarded for this. We are dedicated to supporting those who embrace this vision and we work with them to pursue it.

About Apteligent

Apteligent provides the world’s leading mobile application intelligence solution enabling enterprises to accelerate their mobile business. The company’s solution monitors every aspect of mobile app performance and provides a real-time global view of app and transaction metrics across iOS, Android, Windows Phone 10, Hybrid and HTML5 apps. Trusted by three of the top five credit card issuers, three of the top five media companies, three of the top five retailers, and two of the top three hotel chains with the success of their strategic mobile app initiatives. Apteligent is leading the drive to the App Economy. Learn more at www.apteligent.com.

1 Table 1, MobiNEX Scores - Q4 2015. Apteligent, OpenSignal, STL Partners


BLASTmedia for Apteligent
Meghan Matheny, 317-806-1900 ext. 115

Release Summary

Apteligent and STL Partners announce the launch of quarterly mobile network experience index to quantify customer experience.


BLASTmedia for Apteligent
Meghan Matheny, 317-806-1900 ext. 115