ST. PETERSBURG, Fla.--(BUSINESS WIRE)--iQor, a global provider of customer interactions solutions and product support services, today announced the relocation of its Charlotte, NC, contact center to an expanded new facility. The new space can accommodate 1,100 customer contact professionals, a ten percent increase over the previous capacity that reflects iQor’s significant client growth.
“iQor has been a proud member of the Charlotte business community since 1988,” says Tanvir Suri, SVP Operations. “The city’s rich talent pool and vibrant business environment have enabled us to thrive and grow here. Our Charlotte customer contact professionals now handle more than 100 million interactions a year, making this our largest US contact center.”
The two-level, 75,000-square foot facility is state-of the art, with glass walls, high-tech security, multimedia hubs, 120 training seats, numerous meeting areas and collaborative employee lounges. It is located at 14400 Carowinds Boulevard, Charlotte, NC 28273. Those interested in applying for a position at iQor are encourage to do so online at: www.iqor.com/careers.
iQor provides business process outsourcing and product support services in 18 countries, with 35,000 employees. We partner with many of the world’s best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics and analytics platforms enable us to measure, monitor and analyze brand interactions, improve business process and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles.