Gaiax, a Leading Company for the Online Community Industry in Japan Releases "Reactio", a SaaS-type Failure Management Tool, for the First Time

Resolving Structural Issues which Occurs when Having Troubles, such as Inabilities for Smooth Share of Support Information and Inadequate Notifications of Troubles.

TOKYO--()--Gaiax Co., Ltd., a creator, operator, and monitor of social media, announced that as of today it would begin overseas sales of Reactio, a trouble shooting management tool which enables the user to manage all system errors in unified and simple way. Before this first release for oversea users, improvements based on the hearing from Japanese users have been done for a year, ever since the release in Japan in May, 2015. Reactio optimizes trouble shooting, enabling users to have smoother communication with engineers.

Akihide Higo, Executive and Chief Technical Officer at Gaiax Co., Ltd., stated, “There is a wide variety of communication tools available for daily work, including chat tools like Slack, messaging apps, and telephones. Uncountable new and valuable tools are forcing the companies struggle to deal with dispersing information.”

Higo went on to say, “Gaiax proposes aggregated communication tools that are optimized to suit the various communication objectives. Those tools have been developed for fields such as system trouble shooting and incidence management. We would like our potential clients to experience the solutions that Gaiax has created as a product of the accumulated knowledge and experience acquired through its involvement in communication issue resolution and in bringing people together since the company was founded.”

Reactio is a SaaS-type system tool that affords consolidated management for trouble shooting, enabling blast notifications to personnel, including engineers, and a smooth sharing of support data. It enables simultaneous notifications via telephone and email to maximum of 210 countries, allowing users to shorten the time needed for initial response and to prevent communication problems. Since support data can be recorded in real-time at the incident level, rapid responses from multiple persons are possible. As all support records are maintained and accumulated, there is a feature to refer to past logs. This can be helpful when formulating reports and considered strategies for counter actions.

Since its inception in 1999, Gaiax Co., Ltd., has grown to become a leading company in social media and communication collaborative services, assisting more than one thousand enterprises with everything from social media consulting and planning, development, server management, and monitoring. Gaiax has also been deeply involved in developing the sharing economy. It established the Sharing Economy Association of Japan, taking the lead in the necessary groundwork for loosening existing restrictions and developing new legislation, together with government committees, in its plan to grow services that support the sharing economy.

Contacts

Gaiax Co., Ltd.
Yoshinori Sasaki, +81-3-5759-0356
Research and Development
support@reactio.jp

Contacts

Gaiax Co., Ltd.
Yoshinori Sasaki, +81-3-5759-0356
Research and Development
support@reactio.jp