ATLANTA--(BUSINESS WIRE)--Kim Shumway, EVP, Partner Management and Business Development for Allconnect, a national leader in providing consumers a one-stop marketplace for the connected home, shared partner success stories as a panelist at the recent Energy Thought Summit (ETS16) in Austin, Texas. The panel, All Connected: Empowering Customers to Leverage a Network of Networks, explored how the utility industry is developing new capabilities to connect with customers and bring them increased value and satisfaction.
“Partnerships are key in the fast changing utility landscape, and Allconnect’s partners are having great success leveraging our agile platform of analytics, technology and sales and marketing resources—without the added expense and burden of developing their own,” said Shumway. “I welcomed the opportunity to share our success stories and lessons learned with the greater energy community.”
Recent innovations are rapidly changing the energy industry. Peter Kelly-Detwiler, of Forbes Magazine and Northbridge Energy Partners, who moderated the panel, challenged the speakers and audience to look at the world through a new lens. “Most utilities talk about delighting customers, but it is critical that they define what a delighted customer looks like, and develop experiences that achieve that end-state,” said Kelly-Detwiler.
Attendees at ETS16 debated the state and future of energy by exploring the critical challenges facing the industry across a wide range of topics. In addition to Kim Shumway and Peter Kelly-Detwiler, the panel included energy executives from ComEd, Austin Energy and Pedernales Electric Cooperative (PEC).
Allconnect offers customers a convenient single source to compare and connect integrated media, broadband, home protection, energy and green products. Allconnect’s services are available at allconnect.com, through utility and energy companies representing over 50 million households, and via affiliates. Through more than 20 million annual consumer touch points, the company acquires customers, increases revenue and generates higher customer satisfaction for its partners. Allconnect’s customer satisfaction ranks third among companies nationwide based on its American Customer Satisfaction Index score. Founded in 1998, Allconnect is headquartered in Atlanta, Georgia, with additional offices in Lexington, Kentucky and St. George, Utah. For more information, visit allconnect.com or follow the company on Twitter and Facebook.