SACRAMENTO, Calif.--(BUSINESS WIRE)--Voxpro, Ireland’s largest international provider of customer experience and technical support to the world’s most exciting and innovative tech companies, today announced the opening of its new U.S. Center of Excellence in Folsom, California. The opening of its center, which already employs almost 200 people, marks the latest in a series of steps Voxpro is undertaking as part of a plan to scale its operations internationally over the coming years. The Folsom hub will support a growing roster of Silicon Valley’s best known tech firms.
Dan Kiely, CEO of Voxpro said, “To be considered a global leader and innovator, it is necessary to deliver a unique offering with extremely high levels of personal service. Our success has been built on delivering Beautiful Customer Experience (BCX) in partnership with our clients by focusing on continuous improvements in all areas so that our clients always get the “wow” factor every time they deal with Voxpro. In that regard, we have been hugely impressed with the talent, passion and enthusiasm of our new Northern California team members who innately understand the essence of what BCX is all about.”
Voxpro has made waves in Europe with an approach to business that focuses on mirroring the culture of its clients within its service centers, and this approach is readily apparent upon entering the new office. The state-of-the-art Voxpro office at Folsom could be mistaken for that of a San Francisco or Silicon Valley tech firm with its brightly colored interiors and thoughtfully designed work spaces aimed at fostering collaboration and creativity. Employee welfare and engagement has always been a high priority for Voxpro which has created exciting breakout areas for staff to relax and have fun including a lobby where, under a shiny disco ball, they can play pool on a pool table custom-built into a vintage Ford Mustang.
Jon Ward, Voxpro’s U.S. General Manager, said, “Voxpro’s North American expansion is in full swing with the imminent announcement of another U.S. site. Our announcement today of 450 additional roles in Northern California will ensure highly-trained individuals are in position for our continued expansion. We are also looking to expand to the East Coast, a hotbed of tech innovation at the moment, which will allow us to be nearer to our customers so that we can both nurture our client relationships and intimately understand their culture and values.”
Voxpro provides a wide range of high value services on behalf of its clients, including trust and safety, social media management, coding, global knowledge management, fraud analysis, product quality insights, the testing of new products and processes, client content creation, hardware technical support, process improvement and supply chain management.
Voxpro’s clients include many iconic tech companies such as Google, Airbnb, Nest, Etsy, Stripe, Red Bubble and Weebly. Established twenty years ago by co-founders, Dan and Linda Kiely, Voxpro is headquartered in Cork, Ireland with facilities in Dublin, San Francisco and Folsom. www.voxprogroup.com