BOSTON--(BUSINESS WIRE)--AwareManager today introduced AwareManager Gateway, an interactive mobile application and companion desktop interface for building occupants to instantly connect with property management, and access building amenities from one central platform.
According to Kingsley Associates, nearly two-thirds (65 percent) of surveyed corporate real estate executives agree that a “building’s reputation for customer service” is a priority in a company’s space search. Responding quickly and appropriately to occupant requests is a leading indicator of a building’s overall approach to customer satisfaction and retention.
“Tenants should be able to interact with property management without waiting for an email response or returned phone call,” said Jeff Thompson, executive director of AwareManager. “Tenants now expect to request building services, manage expected visitors and get all important building information in one central location, directly from their mobile devices.”
Available online and through iOS and Android devices, AwareManager Gateway puts building services and critical information at occupants’ fingertips. They can request building services; get real-time updates on entered requests; schedule expected visitors; and access procedural documentation and building notices – all in one place.
Occupant requests entered through AwareManager Gateway automatically trigger work orders that are sent to the right staffers in the building, improving response times and eliminating the administrative burden on property management teams.
In addition, property managers can use AwareManager Gateway to measure occupant satisfaction in real time – across the board, during a specific timeframe or based on a certain work type.
“Proactive service and communication are critical if property managers want to improve tenant satisfaction and retention,” said Thompson. “AwareManager Gateway does both.”
To see a demo of AwareManager Gateway or find out more information, click here.
AwareManager provides facility management solutions for the world’s most recognized facilities and organizations, including world-class commercial and residential property portfolio management firms, leading corporations, top tier sports organizations and leading hospitals nationwide. AwareManager’s industry expertise combined with its proven solutions enable its clients to deliver the best guest, employee and tenant experiences possible. For more information, please visit www.awaremanager.com.