Customer Success Gets a Makeover with Connect by Boomtown

Boomtown launches Connect, an innovative iOS support app for restaurants and retail stores.

Screenshots from Connect on iOS (Photo: Business Wire)

SAN FRANCISCO--()--Boomtown, a leading provider of support services and software for businesses, is introducing a refreshing new way for restaurants and retail stores to get technology support. Through Connect, business owners can easily text or video chat with all of their technology providers in one place. Connect ties together once-siloed support teams, enabling multiple organizations to collaborate, solving issues faster while providing a seamless experience for common customers.

Simply a better support experience

“We’ve all been there. Trying to describe a complex issue over the phone, then being transferred or told to call somewhere else, constantly repeating information. Connect puts an end to that,” says Alfred ‘Chip’ Kahn IV, CEO of Boomtown. “We have created a simple, modern, and enjoyable support experience by empowering people to quickly get the help they need, and in the ways modern businesses communicate.”

Connect allows business owners to organize all of their technology providers in one place and to communicate with them through an intuitive interface, designed in collaboration with Apple. Users can chat directly with their providers when they have questions, or launch a video session to show support teams their issues. Using video has been proven to reduce support times by over 50%, while driving success rates of up to 80%, compared to troubleshooting over the phone.

Customer success reimagined: collaborative and team-based

“In-store technologies are increasingly powerful and valuable for businesses, but as a store’s technology footprint gets more complex, the network of providers critical to that business’ success grows,” says Kahn. “Supporting these interdependent technologies requires a social model that brings the right experts to the right place in the moment of need.”

Organizations critical to a customer’s success are connected through Boomtown’s enterprise social support platform. Using cross-organization chat rooms and multi-party video sessions, providers whose solutions are interdependent can collaborate to solve for getting a common customer back up and running quickly.

Industry leaders in support are coming together to re-invent the experience

Boomtown is launching Connect in partnership with some of the most forward-thinking merchant solution providers. This includes point-of-sale, acquirers, acquiring banks, hardware suppliers, loyalty solutions, employee management, accounting software, and more. Boomtown is proud to count the following industry leaders among our network of launch partners: Elavon, Vantiv Integrated Payments, EVO Payments, talech, Kounta, Belly, POS Portal, Homebase, and Commerce Sync.

Starting today, Boomtown will extend the same support platform to all merchant solution providers. You can request to join the platform here.

About Boomtown

Boomtown’s mission is to provide a better support experience for businesses. Through our platform, merchant solution providers can communicate with their customers in engaging ways, collaborate across organizations to answer questions, and resolve issues fast. Restaurants and retailers can connect with all of their solution providers a single place and get technology help in a new and refreshing way, including on-site technical support. For more information:


Alan Finlay, 415-690-1610 x105

Release Summary

Boomtown launches Connect, an innovative iOS support app for businesses. Connect provides a refreshing new way for restaurants and retail stores to get technology support when they need it.


Alan Finlay, 415-690-1610 x105