BARCELONA--(BUSINESS WIRE)--At Mobile World Congress, Amdocs (NASDAQ: DOX), the leading provider of customer experience solutions, today announced new partnership agreements with Adobe and frog. Combining compelling digital experiences driven by Adobe, experience strategy and design from frog, and unparalleled communications domain expertise and solutions from Amdocs, the new partnerships will enable service providers to offer a superior experience across the entire customer journey, on any channel or screen the customer chooses.
Amdocs helps service providers deliver a personalized, contextual and consistent customer experience across channels, while maximizing monetization of digital channels. Amdocs’ products and services in this area include strategic planning and experience design and development of digital channels, Digital Care and Commerce and Retail Experience solutions, along with API management and digital testing. To deliver the best, complete digital experience, Amdocs utilizes its own intellectual property and complements it with a best-of-breed ecosystem of partners.
“In the age of digital immediacy, where customers increasingly expect to rely on digital channels, service providers must deliver great online experiences or they will lose customers to someone who can,” said Chris Williams, head of global marketing at Amdocs. “Together with Adobe and frog, we are helping service providers establish a new level of customer affinity, delivering experiences which are truly valuable to the individual and which consumers today expect to receive, and with that, increase digital channel adoption and reduce cost to serve.”
Adobe Marketing Cloud supports Amdocs’ ability to leverage insights from service provider business support systems (BSS) and customer behavioral data to deliver personalized and contextual digital channel design and marketing, consistently across all channels. Amdocs’ partnership with frog combines frog’s customer journey and usability insights with Amdocs’ in-depth knowledge of service provider operational environments, connecting the digital experience to the back-end business processes and feeding into Amdocs’ channel strategy creation.
“Service providers need to capitalize on the opportunity to transform digital experiences. Strong content, analytics, and personalization capabilities will enable them to better position the growing range of services and differentiate their brands across all channels,” said Aseem Chandra, vice president, Adobe Experience Manager and Adobe Target, Adobe. “Our joint customers will be delighted by the meaningful and engaging experiences that Amdocs and Adobe will deliver.”
“The omni-channel experiences we orchestrate across the entire customer journey define a user’s understanding of a brand and are critical for business success,” said Tjeerd Hoek, Vice President at frog. “Our clients want to transform not just their offering, but also their organization. Together with Amdocs, we have the possibility to really help service providers be both more user-centered and hit their KPI targets by realizing digital and physical experiences that are expressive, on brand, and efficiently built for regional or global scales.”
- Meet with Amdocs, Adobe and frog at Mobile World Congress, Barcelona, Booth 3G10
- Learn more about the Amdocs Digital Care and Commerce, the Amdocs Retail Experience solutions and the omni-channel widgets they incorporate
- Learn more about Amdocs Services
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Amdocs is the market leader in customer experience software solutions and services for the world’s largest communications, entertainment and media service providers. For more than 30 years, Amdocs solutions, which include BSS, OSS, network control, optimization and network functions virtualization, coupled with professional and managed services, have accelerated business value for its customers by simplifying business complexity, reducing costs and delivering a world-class customer experience.
The Amdocs portfolio enables service providers to capture the world of digital immediacy by operating across digital dimensions to engage customers with personalized, omni-channel experiences; creating a diversified business to capture new revenue streams; becoming data empowered to make business and operational decisions based on insight-based and predictive analytics; and achieving service agility to accelerate the fast rollout of new technologies and hybrid network services.
Amdocs and its more than 24,000 employees serve customers in over 90 countries. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $3.6 billion in fiscal 2015.
Amdocs: Embrace Challenge, Experience Success.
For more information, visit Amdocs at www.amdocs.com.
Amdocs’ Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business markets that it serves, Amdocs’ ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2015 filed on December 10, 2015 and our quarterly 6-K form furnished on February 16, 2016.