CHICAGO--(BUSINESS WIRE)--In a continuing effort to provide customers more convenient options and enhanced customer service, ComEd is extending its call center hours to stay open later during weekdays.
Starting today, the call center will be open for an additional hour and available to customers from 7 a.m. to 7 p.m., Monday through Friday. The ComEd call center still remains available 24/7 for all outage and emergency situations.
"One of our most important goals at ComEd is to make it easier for our customers to get the type of service they want, when they need it," said Val Jensen, senior vice president of Customer Operations, ComEd. "We understand that life can get busy and offering extra time to reach our call center will give customers an additional option when they want to talk to us about their accounts.”
Extended call center hours are the latest enhancement made by ComEd in their efforts to provide customers a premier experience. Last month, the utility announced a new customer Preference Center that gives customers the option to choose how they would like to receive communications from ComEd. Also in 2015, the utility eliminated the $2.50 processing charge for using electronic checks (eChecks), and also provided customers with the option to securely store their payment accounts in their virtual wallet for future use.
In addition to calling the call center, customers can also access their accounts, pay their bills, report outages and more via the ComEd.com website, mobile site, or mobile app on their Android or Apple smartphone.
Commonwealth Edison Company (ComEd) is a unit of Chicago-based Exelon Corporation (NYSE: EXC), the nation’s leading competitive energy provider, with approximately 7.8 million customers. ComEd provides service to approximately 3.8 million customers across northern Illinois, or 70 percent of the state’s population. For more information visit ComEd.com, and connect with the company on Facebook, Twitter and YouTube.