Leading European Bank Belfius Selects NGDATA to Enable Greater Customer Experience Management

NGDATA’s Lily Enterprise provides real-time customer insights that create more targeted offers to customers at the right time

GENT, Belgium--()--NGDATA™, the customer experience management solutions company, today announced that Belfius Bank, based in Brussels, has chosen NGDATA as part of its enhanced customer relationship initiative aiming to bring next-gen customer experiences to its Retail Client Bank.

Belfius will utilize NGDATA’s Lily Enterprise solution to improve and enhance their customer relationships. The technology will be integrated across all products and communication channels to enable more relevant conversations to better serve their customers. The bank will benefit through relationship building for greater customer loyalty and lifetime value.

“NGDATA is the only player in the market today with a pure focus on bringing analytics to the customer relationship building process in such a targeted way” said Geert Van Mol, Chief Digital Officer at Belfius. “We are thrilled to work with NGDATA to accelerate our digital transformation and develop best-in-class customer insights to drive our business.”

“The real-time Customer DNA from NGDATA is a unique technology that fits into our environment and will enable us to make effective use of our big data and drive decisions in the customer experience building process,” added Geert Van Hove, CIO, Belfius.

Luc Burgelman, CEO and co-founder of NGDATA said, “In the past, it’s been a tremendous challenge for banks to effectively use customer intelligence. We’re delighted to be working with a bank with such complete customer vision, as Belfius pioneers a new way in which to use customer data to create better experiences.”

About NGDATA
NGDATA™ is the customer experience management solutions company. It helps companies in data-driven sectors such as financial services, media/publishing, and telco to fully automate customer experience across all channels for improved customer satisfaction, reduced attrition, enhanced retention, more effective targeting and higher profit margins. NGDATA’s solution, Lily Enterprise, empowers organizations to drive the customer experience by creating timely, relevant and personalized offers and experiences that customers embrace. NGDATA is headquartered in Gent, Belgium with offices in New York City and San Francisco serving customers such as AXA, Orange, De Persgroep, Telenet, and Wells Fargo, among many others worldwide.

Please visit www.NGDATA.com for more information or follow on Twitter @NGDATA_com or connect with the company on LinkedIn.

Contacts

Press Contacts
fama PR
Lindsay Daly, 617-986-5023
NGDATA@famapr.com
or
Europe
Belgium
Lewis PR
Delphine De Pauw, +32 (0) 3 304 36 30
NGDATA@Lewispr.com

Release Summary

Today it was announced that Belfius Bank has chosen NGDATA as part of its enhanced customer relationship initiative aiming to bring next-gen customer experiences to its Retail Client Bank.

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Contacts

Press Contacts
fama PR
Lindsay Daly, 617-986-5023
NGDATA@famapr.com
or
Europe
Belgium
Lewis PR
Delphine De Pauw, +32 (0) 3 304 36 30
NGDATA@Lewispr.com