ORLANDO, Fla. & TORONTO--(BUSINESS WIRE)--Tourico Holidays, a global leader in wholesale travel brokerage, today announced that it has increased room nights sold in Canada by 65% since opening its Toronto office in 2013. The company now has more than 750 hotel partners in Canada and plans to expand its team dedicated to the region to support continued growth.
“Tourico’s recent success in Canada can be attributed to the big travel suppliers in the market recognizing the effectiveness of our global distribution network,” said Deborah Kenton, Regional Director in Canada for Tourico Holidays. “We’ve seen a number of large Canadian suppliers come aboard in recent months – exposing their inventory to agents around the world that are fielding immediate interest in travel to Canada.”
Over the last three months, Tourico Holidays has nearly doubled its North American sales and technology team, providing additional support to supplier partners throughout the region. Each new member to the support team has graduated from the Tourico Holidays Travel Academy, a 10-week in-house program designed specifically to ensure the next generation of employees is professionally trained and knows the business.
In addition to committing more resources to its Canada-based partners, Tourico has also improved its technology and efficiency. Since 2014, the global wholesaler has improved its customer service efficiency by 600% through the implementation of a new customer relationship management platform that centralizes client data for quicker and more personalized customer support. Between a larger team and a more efficient customer service system, Tourico is continuously working to ensure every travel partner in Canada has the resources it needs to succeed.
“Prior to opening our Toronto-based office, we still relied heavily on the worldwide client base to sell product for our Canadian travel suppliers – but we lacked the local, hands-on support that can be the difference between an increased bottom line and booming growth,” Kenton said. “Now that we have dedicated, highly-trained personnel based in Canada, travel suppliers and agents throughout the country can get the in-person service they need to take their business to the next level.”
About Tourico Holidays
Tourico Holidays is a leading global travel distribution company that contracts directly with travel providers, such as hotels, flights, cruise lines, attractions, car rentals, vacation homes and more. Tourico Holidays works on a high-volume, wholesale model to broker this inventory to over 4,900 clients in 100 countries using proprietary technology.