Nuance Named #1 for Clinical Documentation Improvement (CDI) Solutions Two Years in a Row

Also Rated #1 Vendor for End-to-End Coding, Speech Recognition, and Medical Records Solutions by Hospital Executives

BURLINGTON, Mass.--()--Today, Nuance Communications, Inc. (NASDAQ: NUAN) announced for the second consecutive year it has been named the leading vendor for clinical documentation improvement (CDI) solutions in the 2015 Black Book Clinical Documentation Improvement Solutions survey of 1,129 hospital CFOs financial and coding leaders. In a separate Black Book report, Nuance also ranked the #1 vendor for End-to-End Coding, Speech Recognition, and Medical Records Solutions. Black Book conducts interviews with healthcare executives about their current technology and services partners and awards top-performing vendors based on performance based on 18 indicators of client experience and customer satisfaction.

In 2015, the award-winning Nuance Clintegrity 360 | CDI ranked #1 in 13 out of 18 performance categories according to CFOs, CIOs, and Chief Health Information Management Officers from a variety of sites ranging from small rural hospitals to hospital systems and Integrated Delivery Networks (IDNs) based on measuring operational excellence in these key areas:

  • Overall performance and industry recommendations
  • Innovation
  • Client relationships and cultural fit
  • Trust, accountability, and transparency
  • Breadth of offerings, client types, delivery excellence
  • Deployment and outsourcing implementation
  • Integration and interfaces
  • Reliability
  • Viability & managerial stability
  • Data security and backup services
  • Support and customer care
  • Best of Breed technology and process improvement
  • Brand image and marketing communications

Better CDI, stronger organization
An estimated $150 billion was lost by providers in 2014 due to poor coding and billing processes according to Black Book Market Research. Nuance Clintegrity 360 | CDI is a clinically-focused program that starts with the accurate capture of the patient story at the point of care.

Drawing on more than 20 years of clinical documentation expertise from J.A. Thomas & Associates (JATA), Nuance’s CDI program provides real-time feedback and guidance to ensure that healthcare organizations can create complete patient records that accurately reflect patients’ health status, help deliver the highest quality care and enable the capture of appropriate reimbursement for the care provided.

End-to-End Clinical Documentation Support
Nuance also ranked #1 in the “End-to-End Coding, Speech Recognition, and Medical Records Solutions” Black Book report. The report which surveyed more than 1,500 hospital CEOs, CIOs, CFOs, VPs of Finance, Controllers and Directors from 525 hospital and physician practices determined top-performing vendors for comprehensive coding, speech recognition, computer-assisted coding (CAC), health information management and CDI services. Nuance’s leading end-end solutions include Dragon Medical, PowerScribe® 360, and Clintegrity 360.

“Nuance is committed to continuing to deliver world-class solutions that fundamentally allow our provider customers to re-imagine the clinical documentation process by focusing on capturing, understanding and communicating the right information in real-time,” said Peter Durlach, senior vice president of marketing and strategy, Nuance Healthcare Division. “As the top performing vendor in two separate Black Book reports, we are very gratified that our end-to-end clinical documentation solutions are recognized as delivering unmatched clinical and financial outcomes to our customers.”

Nuance Healthcare solutions are trusted by more than 500,000 clinicians world-wide and more than 10,000 healthcare organizations to provide health information technology that is intuitive for users and helps improve both clinical and financial outcomes. For more information on these 2015 Black Book market research results, read the 2015 Black Book Clinical Documentation Improvement Solutions report and the End-to-End Coding, Speech Recognition, and Medical Records Solutions report.

About Nuance Communications, Inc.
Nuance Communications, Inc. (NASDAQ: NUAN) is a leading provider of voice and language solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with devices and systems. Every day, millions of users and thousands of businesses experience Nuance’s proven applications. For more information, please visit: Connect with Nuance on social media through the healthcare blog, What’s next, as well as Twitter and LinkedIn.

Nuance and the Nuance logo are trademarks or registered trademarks of Nuance Communications, Inc. or its affiliates in the United States and/or other countries. All other company names or product names may be the trademarks of their respective owners.

The statements in this press release relating to future plans, events or services, are forward-looking statements which are subject to specific risks and uncertainties. There are a number of factors which could cause actual events or results to differ materially from those indicated in such forward looking statements, including fluctuations in demand for the Nuance products, and the continued development of Nuance products. The reader is warned not to rely on these forward-looking statements without reservation, since these are simply reflections of the current situation. Nuance disclaims any obligation to update any forward-looking statements as a result of developments occurring after the date of this document.


Nuance Communications, Inc.
Media Relations:
Ann Joyal, 781-565-4155

Release Summary

Nuance CDI solution named #1 in 2015 Black Book Clinical Documentation Solutions survey two years in a row, and named #1 for end-to-end coding, speech recognition, and medical records solutions.


Nuance Communications, Inc.
Media Relations:
Ann Joyal, 781-565-4155