PHOENIX--(BUSINESS WIRE)--Avnet, Inc. (NYSE: AVT), a leading global technology distributor, today announced that Terry Cain, vice president of global customer engagement, received a 2015 Customer Champions award from 1to1 Media, the independent publishing division of Peppers & Rogers Group. This award recognizes customer-centric leaders who use innovative approaches to instill customer-focused strategies throughout their organizations and demonstrate a positive bottom-line impact. Cain was one of 15 executives selected as a Customer Champion in 2015.
“Customer engagement is at the heart of Avnet’s enterprise strategy, and Terry continually champions our culture of customer service excellence,” said Vincent Cellard, vice president, global operations at Avnet. “His award-winning efforts have ensured that every Avnet employee understands why customer service excellence is important and their role in delivering a great customer experience every day. We applaud Terry for his dedication to creating processes to ensure our customers get the support they deserve and finding innovative ways for us to interact with our customers.”
Cain recently celebrated his 30th anniversary as an Avnet employee. In his current position, Cain has global responsibility for enhancing the customer experience by developing strategies, sharing best practices, and developing and executing of training plans for service excellence. He is committed to creating exceptional experiences for Avnet’s 100,000 customers in more than 115 countries, where the value that the customer receives leads to a mutually beneficial relationship and deep customer engagements. He is also an active member of the community, serving on the board of advisors for the Center for Services Leadership at Arizona State University and Chicanos por la Causa.
“Customer experience is no longer a ‘nice-to-have program.’ It’s a ‘must-have’ strategy,” said Mila D’Antonio, editor-in-chief of 1to1 Media. “These winners have demonstrated true commitment to implementing or evolving focused strategies that have made measurable impact on their organizations, their customers, and their service or product offerings.”
For more information on the 1to1 Media Customer Champion awards, visit http://www.1to1media.com/customerchampions/.
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About Avnet, Inc.
From components to cloud and design to disposal, Avnet, Inc. (NYSE:AVT) accelerates the success of customers who build, sell and use technology globally by providing them with a comprehensive portfolio of innovative products, services and solutions. Avnet is a Fortune 500 company with revenues of $27.9 billion for the fiscal year 2015. For more information, visit www.avnet.com.