DENVER--(BUSINESS WIRE)--IR, the leading global provider of proactive performance management software for critical IT infrastructure and communications ecosystems, today announced that IR Prognosis has been selected to manage a joint UCaaS solution based on Avaya IP Office provided by TelAgility, a provider of hosted platforms, and Westcon, a global IT distributor. Through IR Prognosis Service Provider Edition, over 2,500 resellers of the TelAgility and Westcon solution will have an enhanced view of their customers’ environments so that they can provide them high reliability and a better customer experience.
“The number of cloud hosted UC services has grown rapidly in the past few years, and therefore competition is fierce in attempts to gain reseller attention,” explained Adam Cole, Founder and CEO, TelAgility. “It was important for us, along with Westcon, to offer our integrators a solution that provides a high level of reliability coupled with enhanced customer service; this will create an opportunity to maximize their profitability. We researched other performance management software solution providers, and selected Prognosis for its ability to provide the optimal combination of scalable architecture and functional capabilities. IR has a deep partnership and close alignment with the Avaya IP Office development team, and as a result, as the IP Office solution grows and evolves we can rest assured that IR will continually provide us what we need to best serve our resellers.”
Through its strategic partnership with Avaya, Prognosis real-time experience management means users can manage the entire UC ecosystem with one natively integrated solution. It allows IT operations staff to troubleshoot and solve issues rapidly and before those issues impact business users. This results in increased service assurance and lower operational costs.
“Prognosis is already the solution of choice for many on premises IP Office deployments. We are excited to work with Westcon and TelAgility to expand on that success and help new and existing customers take full advantage of Westcon’s IP Office cloud offering,” said Andre Cuenin, President of Americas and Europe, IR. “We’ve worked closely with Avaya so that IR Prognosis scales and provides a robust, easy-to-use management platform for the multi-tenant hosted Avaya IP Office solution, providing both resellers and their customers the best UC experience possible.”
IR is the corporate brand name of Integrated Research Limited (ASX:IRI), the leading global provider of proactive performance management software for critical IT infrastructure, payments and communications ecosystems. More than 1000 organizations in over 60 countries—including some of the world’s largest banks, airlines and telecommunication companies rely on IR Prognosis to provide business critical insights and ensure continuity-critical systems deliver high availability and performance for millions of their customers across the globe. For further information on IR, visit www.ir.com.
Founded in 2014, TelAgility, an AT&T Platinum Solution Provider, enables its customers to overcome the complexity, cost and risk challenges associated with selling UCaaS, making it accessible for every VAR, regardless of their business size. We’ve simplified the sales process, bringing all of the hard to manage components of UCaaS into an agile cloud service that molds to the contours of your business in one easy-to-use platform.
With TelAgility, VARs can successfully deliver and manage their own UCaaS marketplace, which enables them to become UCaaS integrators by bundling premier communications solutions from industry-leading providers that their customers can easily buy and consume – all without the burdens, costs and risks associated with tax and regulatory compliance.