Press Ganey Report Establishes Safety as Key Dimension of Patient Experience

New Research Paper Calls for Strategic Focus on Safety to Achieve High-Quality, Patient-Centered, Value-Based Care

BOSTON--()--Press Ganey Holdings, Inc. (NYSE:PGND) today released a new research paper titled, Reducing Serious Safety Events: A Critical Dimension of the Patient Experience. The paper, authored by James Merlino, MD, Press Ganey President and Chief Medical Officer of the Strategic Consulting Division, identifies safety as a critical strategic priority for health systems in their mission to deliver high-quality, patient-centered care.

This report offers six transformational principles that help health care entities transform culture and improve patient safety. Key imperatives include:

  • Committing to a zero harm events goal
  • Understanding the interdependency between safety, quality and patient-centricity
  • Leveraging data and transparency to identify performance gaps and drive improvement
  • Creating and sustaining a culture that supports caregivers in their mission to provide empathic, high-quality, highly reliable care

“If a patient experiences a serious safety event or is harmed by a medical error, his or her overall experience will be negatively impacted, despite the highest quality of care,” said Dr. Merlino. “The time has come for the industry as a whole to embrace zero tolerance for patient harm. Organizations must commit to transformation and embrace new ideas to ensure the delivery of safe, compassionate, high-quality care. This will not only be integral in reducing patient and caregiver suffering but will improve the patient experience and overall value of care.”

There are more than 400,000 deaths annually in the U.S. attributable to health care errors, despite the fact that safety standards are central enterprise imperatives for most provider organizations. The health care industry has yet to see breakthrough results across safety measures.

At Press Ganey’s National Client Conference in Orlando, FL. from November 10-12, Press Ganey introduced a “Zero Harm” initiative, calling for industry stakeholders to pledge support for zero harm events and other patient safety initiatives.

This Press Ganey special report, Reducing Serious Safety Events: A Critical Dimension of the Patient Experience is available for download here.

About Press Ganey

Press Ganey Holdings (NYSE: PGND) is a leading provider of patient experience measurement, performance analytics and strategic advisory solutions for health care organizations across the continuum of care. Celebrating 30 years of experience, Press Ganey is recognized as a pioneer and thought leader in patient experience measurement and performance improvement solutions. Our mission is to help health care organizations reduce patient suffering and improve clinical quality, safety and the patient experience. As of January 1, 2015, we served more than 22,000 health care facilities.


Aria Marketing for Press Ganey
Jessica Cohen, 617-332-9999 x203


Aria Marketing for Press Ganey
Jessica Cohen, 617-332-9999 x203