ServiceRocket Selects New Relic To Power TrustedAdvisor™ Offering, Improve Enterprise Productivity and Impact

PALO ALTO, Calif.--()--ServiceRocket announced the integration of New Relic APM and New Relic Insights into ServiceRocket’s TrustedAdvisor™ product, enabling IT organizations to measure the business health and impact of their software products. The announcement of the partnership coincides with New Relic’s FutureStack15 conference, taking place in San Francisco from November 11-13, during which ServiceRocket will join fellow industry innovators to examine and shape the future of the modern software technology stack.

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With enterprise software portfolios commonly containing both cloud and behind the firewall solutions (BTF), IT organizations are suddenly discovering they have complex hybrid cloud silos that trap important data, according to a Data Center Knowledge article. That data is key for CIOs to understand how software is being consumed, adopted and used to achieve desired outcomes. According to a McKinsey survey, 55 percent of executives said their IT functions are somewhat to not effective at managing IT infrastructure.

To improve software consumption, adoption and infrastructure performance, the right tools are needed to measure the health of applications looking at information across software usage, technical performance and business data.

TrustedAdvisor™ is a health and utilization subscription for applications strategic to business success. Currently supporting Atlassian JIRA and Confluence, TrustedAdvisor™ allows companies to answer questions about application health and utilization with effective and actionable data.

By tracking statistics, establishing performance baselines and comparing the results to established benchmarks and business goals, TrustedAdvisor™ reduces operational risk and improves application productivity for its customers.

“At its core, TrustedAdvisor™ provides the visibility companies need to make informed decisions and improve business performance,” says Peter John Marquez, VP of Product Management at ServiceRocket. ”The New Relic Software Analytics Cloud enables TrustedAdvisor™ to non-intrusively gather system data, integrate it with our application statistics and using our know-how calculate and deliver valuable operational insight.”

New Relic APM and New Relic Insights play a Key Role

As a member of New Relic’s partner program, ServiceRocket leverages New Relic APM in TrustedAdvisor™ to store customers’ application system data in the New Relic Software Analytics Cloud. With New Relic Insights, TrustedAdvisor™ executes advanced performance and utilization analysis to provide clearer, more detailed perspectives on all the data JIRA and Confluence generate. TrustedAdvisor™ uses New Relic Insights to enrich application data with calculations, comparative information and meaningful context.

“Today, every company is trying to transform their business through the power of software, and New Relic is proud to help enable this movement,” said John Gray, New Relic SVP of Business Development. “By offering the New Relic Software Analytics Cloud, ServiceRocket brings its customers tools that are designed to help build better software and make better decisions through data.”

TrustedAdvisor™, with New Relic APM and Insights embedded within, is immediately available from ServiceRocket for Atlassian JIRA and Confluence users.

About ServiceRocket

ServiceRocket is a Palo Alto-based software company with offices in Australia, Malaysia, Chile and the United States. We ensure enterprises and users successfully incorporate software into their businesses and lives – so they use it, love it and do more. Through training, support and utilization, ServiceRocket creates long-lasting, loyal relationships between software companies, enterprises and their software by delivering these elements to enable customer success.

About FutureStack

FutureStack15 is designed for developers, technologists, thought leaders and futurists from around the globe to come together and experience the discussion, debate, and disruption happening today in a world driven and powered by software. These three days will be dedicated to examining the ever-changing nature of modern software and the future of the technology stack.

Conference Details:

● When: Nov. 11-13, 2015

● Where: The Fairmont San Francisco

● Learn more:

New Relic, New Relic Software Analytics Cloud, and FutureStack are trademarks of New Relic, Inc.


Sarah E. Brown, 650-403-1195

Release Summary

ServiceRocket announced the integration of New Relic APM and New Relic Insights into ServiceRocket’s TrustedAdvisor™ product.


Sarah E. Brown, 650-403-1195