WEYBRIDGE, United Kingdom & MELVILLE, N.Y.--(BUSINESS WIRE)--Verint® Systems Inc. (NASDAQ: VRNT) today announced the winners of its Engage™ EMEA Awards, an annual program that recognizes the outstanding accomplishments of top performing customers. The honors were presented during the Engage EMEA customer conference and dedicated awards dinner hosted at the Savoy Hotel in London last month.
The following organizations received awards for exemplary performance in key categories that include:
- Citizen Engagement: Serco Group
- Digital Engagement: Wheatley Group
- Employee Engagement: Neopost
- Customer Engagement Optimization: AXA Global Direct
- Enriching Interactions: Capita
- Optimizing the Workforce: Doncaster Metropolitan Borough Council
“The pursuit of excellence and the challenge of delivering great customer experience is in the forefront of minds as we at Neopost continue to transform our business from legacy physical to more digital customer solutions,” says Warren Tait, customer services director at Neopost, and winner of the “Employee Engagement” award. “We partnered with Verint and deployed speech analytics to gain actionable insights, helping us to improve business processes and become easier to do business with.”
Continues Tait, “When we started using this tool, I felt like a kid in a sweet shop; every call center manager should have one. I’m especially proud of the recognition for the way the team at Neopost has utilized the tool to engage with employees.”
Capita received the “Enriching Interactions” award. “Capita is delighted to have been recognized by Verint for the work we have been doing in enriching customer interactions,” says Mark Harding, director, insight analytics and service development at Capita. “By bringing together the data we’re able to gather using Verint’s enterprise feedback management and speech analytics solutions, combined with our in-house analytics capabilities, we have revealed valuable insights which have led to service improvements, a better experience for customers and cashable benefits for the business.”
Nick Nonini, managing director, EMEA, Verint Enterprise Intelligence Solutions™, comments, “Our awards are designed to commend customers for the fantastic work they carry out across a wide range of sectors and disciplines. Whether it’s workforce optimization, customer or employee engagement, we enjoy working in partnership with our customers to enhance business processes and service experiences. We take pride in celebrating their great work, and congratulate all of this year’s category winners and finalists.”
The annual Engage EMEA customer conference, where the awards were revealed, featured keynote speeches from International Rugby Icon and Coach Sir Clive Woodward OBE, as well as Linda Moir—who was at the helm of the London Olympic Games Makers and managed Virgin Atlantic’s In-Flight-Services—along with presentations from customers and interactive workshops.
About Verint Systems Inc.
Verint® is a global leader in Actionable Intelligence®, which has become a necessity in a dynamic world of massive information growth. By empowering organizations with crucial insights, Verint solutions enable decision makers to anticipate, respond and take action, and make more informed, effective and timely decisions. Our solutions are designed to address three important areas of the actionable intelligence market: customer engagement optimization; security intelligence; and fraud, risk and compliance. Verint’s vision is to create A Smarter World with Actionable Intelligence®, and today, more than 10,000 organizations in over 180 countries—including over 80 percent of the Fortune 100—already benefit from this vision. Learn more at www.verint.com and NASDAQ: VRNT.
This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2015, our Quarterly Report on Form 10-Q for the quarter ended July 31, 2015, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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