NEWARK, Del.--(BUSINESS WIRE)--Sallie Mae Bank – the consumer banking subsidiary of the nation’s saving, planning, and paying for college company Sallie Mae – announced today it has been accredited by the Better Business Bureau (BBB). The company also received the highest possible rating, an A+, for its customer service practices.
The BBB accreditation affirms Sallie Mae has established, and maintains, a positive track record in the marketplace, and the company abides by the BBB’s Accreditation Standards, which mandate ethical, transparent, and responsive customer service practices that build customer trust and confidence. The BBB’s letter-grade rating expresses its degree of confidence that a company will make good-faith efforts to address concerns filed with the BBB.
"We are pleased to extend accreditation to Sallie Mae, and we applaud their focus on customer service,” said Christine R. Sauers, president, Better Business Bureau Serving Delaware. “The BBB recognizes the value and role of Sallie Mae in helping make the dream of higher education a reality for students and families.”
In October 2014, Sallie Mae launched its new customer service operation focused on quality customer service and compliance and began servicing its own portfolio of private education loans. The company also rolled out a new online resource – Managing Your Loans – to help customers effectively manage their private education loans.
This year, Sallie Mae has invested more than $5 million to enhance the overall customer experience. The company transitioned all customer service of its $9.2 billion private education loan portfolio to the United States and unveiled upgrades and improvements to the online customer service experience, including responsive technology.
“The Better Business Bureau is the standard for evaluating integrity, trustworthiness, and service,” said Raymond J. Quinlan, chairman and chief executive officer, Sallie Mae. “We are honored to receive the BBB accreditation and A+ rating, and we are gratified by this tangible recognition of our commitment to providing the first-rate experience that each and every one of our customers deserves.”
For more information on saving, planning, and paying for college, visit SallieMae.com.
Sallie Mae (NASDAQ: SLM) is the nation’s saving, planning, and paying for college company. Whether college is a long way off or just around the corner, Sallie Mae offers products that promote responsible personal finance, including private education loans, Upromise rewards, scholarship search, college financial planning tools, and online retail banking. Learn more at SallieMae.com. Commonly known as Sallie Mae, SLM Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.