NASHVILLE, Tenn.--(BUSINESS WIRE)--Sitel, a leading global customer care provider, today announced its celebration of Customer Service Week. The international event, running from October 5-9, 2015, is celebrated annually in 21 countries. Sitel takes this time to recognize the hard-working professionals who handle calls, emails, chat sessions and social media interactions on behalf of some of the world’s best-known brands.
Sitel’s worldwide team is united by a deep commitment to delivering outstanding customer experiences. The company embraces agents with specialized skill sets to serve as passionate brand evangelists specifically aligned to meet customer needs. Expert customers helping fellow customers – the brand-building customer experience approach that is unique to Sitel.
“Customer Service Week is an important time to recognize our talented team and their direct effect on Sitel’s brand. Fulfilled agents enable great customer experiences. Sitel’s Experience Shared environment put associates first, and this focus on talent development provides the best possible outcomes for everyone from our valued associates to our clients and their customers,” noted Chief Human Resources Officer, Elsa Zambrano.
In an ongoing appreciation of loyalty, Sitel promotes leaders almost exclusively from within, creating continuously advancing career opportunities. Many of Sitel’s top executives, including Chief Executive Officer Bert Quintana, started their careers in entry-level roles of the customer care industry. The company offers exceptional training and ongoing professional development.
“Team members across the globe exemplify Sitel’s commitment to the highest degree of customer care,” said CEO Quintana. “This week, Sitel shows its appreciation for all of the talented agents, coaches and supervisors that we’re so proud to have on our team. Our success has been made possible by the finest team in customer care.”
Sitel has hired thousands of new team members this year, with many open opportunities at Customer Experience Centers in multiple countries. New candidates are encouraged to apply online in the “Careers” section of www.Sitel.com or by calling 866-430-9983. Sitel also offers a number of at-home positions.
As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With over 30 years of industry experience, Sitel’s 61,100 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel manages client programs on behalf of some of the best known brands in the world, with global solutions that include customer acquisition, customer care, technical support and social media programs. Sitel maintains global standards of excellence, operating in approximately 108 facilities in 21 countries, supporting client customers located in 62 countries across North America, South America, Europe, Africa and Asia Pacific in 40 languages. For more information, please visit www.sitel.com.