SAN LUIS OBISPO, Calif.--(BUSINESS WIRE)--Shopatron today announced the launch of its Convenient Commerce Index, an omnichannel framework of excellence that benchmarks retailers and brands against industry standards. The Index will unlock insights for companies to help them plan for, justify investment in and navigate between customer expectations and actual enterprise capabilities.
Shopatron designed the Convenient Commerce Index to ensure retailers and brands can build a united approach to providing customers with the ultimate services that beat out competition and increase sales in the most cost effective way. Through a multipoint review of a company’s existing services and future ambitions, the Index uses a sophisticated data engine to plot and benchmark an enterprise against internal strategic goals, industry trends and sector competition.
Categories that will be evaluated in the Convenient Commerce Index include retail/dealer networks, warehouse/distribution center locations, customer care, order routing management, process enablement, in-store fulfillment, global available-to-promise, and sales volume. Some key benefits and actionable insights that retailers and brands can expect to gain from participating in the Index are:
- Benchmark and Improve. Create a quantitative baseline that is weighted against industry benchmarks on key services and operational efficiencies, such as in-store pickup, local product search, available to promise inventory, cross channel promotions, return anywhere and return path management, inventory visibility and optimization, and in-store save the sale.
- Plan and Track Progress. Measure enterprise progress toward omnichannel Convenient Commerce excellence and distributed order management best practices, both in terms of their own goals, as well as against competitors.
- Quantify Value and Total Cost of Ownership. Identify and quantify the business value of recommended improvements to make the business case for investment and gain cross-organizational alignment.
“The retail market is constantly evolving, and so must retailers and brands if they plan to deliver on shopper expectations in a timely, efficient and cost-effective manner,” said Ed Stevens, founder and CEO, Shopatron. “The Convenient Commerce Index will give retailers the necessary knowledge and tools to serve customer needs throughout an evolutionary process, not a one-off project. It also serves as the perfect resource to help retailers and brands invest in the right place at the right time for more positive business growth and ROI.”
If you are interested in learning more about the Convenient Commerce Index or to schedule your own review session, please click here. A trained Index manager will take you through the process to receive your qualified index report.
Please stop by Shopatron’s booth (#802) at Shop.org if you would like to discuss the Convenient Commerce Index in more depth, and contact firstname.lastname@example.org to schedule a 30-minute briefing that would highlight company updates and news, customer acquisitions and forward-looking plans.
Order management at the speed of now.
Shopatron is the world’s leading SaaS platform for distributed order management, enabling enterprise retailers and branded manufacturers worldwide to quickly deploy and evolve dynamic, omnichannel fulfillment models that delight customers and drive profitable growth. With the retail industry’s only truly open, multi-tenant SaaS architecture for distributed order management, Shopatron is redefining standards of shopper convenience at a dramatically lower cost than with licensed software. Over 1,000 retailers and brands around the globe use Shopatron every day to optimize inventory performance, save sales, and increase enterprise profitability.