Research and Markets: 2015 North America BPO Mergers & Acquisitions Update - Contact Center Outsourcing Growth at Warp Speed

DUBLIN--()--Research and Markets (http://www.researchandmarkets.com/research/3l444h/2015_north) has announced the addition of the "2015 North America BPO Mergers & Acquisitions Update" report to their offering.

The North American Customer Care Outsourcing market is going through monumental changes that impact service delivery models, locations of delivery centers, and market strategies. BPO service providers in the customer care, support and sales arena, are rapidly expanding their presence around the globe to tap into new clients, acquire expanded language expertise and offer services from even more locations. Business Process Outsourcers (BPOs) are accelerating that growth, primarily through mergers and acquisitions (M&A).

This Market Insight will highlight a number of large BPO M&A transactions that have transpired in the last 6 years to understand the drivers, patterns and trends.

In preparing this report, interviews were conducted with executives from the following companies:

- Alorica

- Convergys

- Hinduja Global Solutions

- Sutherland Global Services

- SYKES

- Teleperformance

- Qualfon

Key Topics Covered:

1. Introduction

2. Listing of Notable BPO Acquisitions

3. Market Conditions and Drivers

4. Company Profiles

5. Conclusion

For more information visit http://www.researchandmarkets.com/research/3l444h/2015_north

Contacts

Research and Markets
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716
Sector: Business

Contacts

Research and Markets
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716
Sector: Business