PHOENIX--(BUSINESS WIRE)--To show how easy it is for companies to create consumer experiences that connect voice, text, chat, messaging apps and social networks, Aspect Software, or Arrrrrspect as the company will be known by for tomorrow only, is declaring Saturday, September 19th Text Like a Pirate Day in conjunction with the annual Talk Like a Pirate Day.
A host of recent consumer research confirms what most average smartphone users already know: text is the new talk. Case in point: according to The Aspect Consumer Experience Index research survey the average consumer would increase their use of text by 367% and chat by 250% when contacting companies if those companies just made it easier. Unfortunately most companies are failing to make the realization.
Unlike pirates who historically had little concern for people, Aspect’s CXP platform makes it easy to design, implement and deploy exceptional consumer experience applications across multiple communication channels, like voice, text, chat, messaging apps and social networks that enable more customers to experience first-contact resolution on their time and their terms.
Self-service applications that give consumers the power to solve issues on their own free up contact center agents to spend more time with customers requiring assistance with complex problems. And in the process, Aspect CXP solutions lower customer service costs, streamline business processes, and increase customer retention. And CXP solutions are so easy to setup even a pirate can do it.
Landlubbers wishing to let companies know their desire for richer, easier text, chat and messaging app communications, are invited to participate in #TextLikeAPirate Day and let their texts be heard by companies around the world. Participants just need to follow these easy steps:
1. Text ‘Sail Ho’ to 407-902-2226 to get your pirate name.
2. Participants receive a text back with their pirate name.
3. Participants can request a callback if they want to hear a hilarious pirate joke. Or even a mildly amusing pirate joke.
4. New enlistees can have their pirate names shared on Twitter if they choose.
Aspect’s fully-integrated solution unifies the three most important facets of modern consumer engagement strategy: customer interaction management, workforce optimization, and back-office. Through a full suite of cloud, hosted and hybrid deployment options, we help the world’s most demanding contact centers and back offices seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit www.aspect.com.
Aspect, the Aspect logo, Voxeo and the Voxeo logo are either trademarks or registered trademarks of Aspect Software, Inc. or Voxeo Corporation in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.