NASHVILLE, Tenn.--(BUSINESS WIRE)--The Tennessee Department of Children’s Services (DCS) launched an improved and innovative online Child Abuse Reporting and Tracking application, https://apps.tn.gov/carat/. Approximately 4,200 incidents have been reported through the application since it launched on April 23, 2015, and it is currently averaging 4,500 tracking requests per month.
This system streamlines the reporting and tracking process for child abuse cases. The application guides a reporter of abuse through inputting information about each incident and person involved, helping to build the case into a narrative for DCS to review. All of the information is automatically placed into DCS’s case management system. The reporter receives a “Referral ID” when the information is submitted, allowing users to track the status of their report online at anytime.
Prior to the release of this application, the Child Abuse Hotline was experiencing a high volume of calls from citizens inquiring on the status of their reports. The online tracking feature has significantly reduced call volume for the agency. The guided approach for reporting an incident ensures more accurate information is gathered for DCS, allowing them to quickly assign field workers to investigate.
Deputy Commissioner at Department of Children’s Services, Scott J. Modell, Ph.D., calls the implementation of the tracking service “one of the most significant and transformational changes at our Child Abuse Hotline that has impacted numerous stakeholders.”
“This system has greatly increased the ability and timeliness of the department to communicate information to reporters of child abuse and neglect,” said Dr. Modell.
The newly launched application utilizes a responsive design that allows access to the site from devices of all sizes, including tablets and smart phones, which makes it easier than ever for concerned citizens to report and track child abuse cases.
About NIC, Tennessee Information Division
NIC, Tennessee Information Division helps Tennessee build and maintain the state’s official web portal TN.gov, and hundreds of online services that allow citizens and businesses to interact with state government more efficiently.
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