PARIS--(BUSINESS WIRE)--Regulatory News:
Teleperformance (Paris:RCF), the worldwide leader in outsourced multichannel customer experience management, today announced that 17 of its operations worldwide have received full certification in all five areas of the Verego Social Responsibility Standard (SRS). The Teleperformance sites awarded with the certifications, include Athens, Greece; Boca Raton Florida, Edinburg Texas and Sandy, Utah USA; Bogota, Colombia; Gurgaon, Jaipur and Indore, India; Istanbul, Turkey; Lisbon, Portugal; Ljusdal, Sweden; Maastricht, Netherlands; Neubrandenburg, Germany; San Jose, Costa Rica; Sao Paulo, Brazil; Temara, Morocco; and Volgograd, Russia.
Created in 2010, the Verego SRS rating systems establish a set of core social responsibility requirements for organizations to adopt as a framework for establishing and managing their own social responsibility goals and programs.
Teleperformance has received full certification in all five areas of the Verego SRS: leadership, ethics, people, community and environment. Each of the certifications measures a unique set of requirements. The leadership certification recognizes commitment to social responsibility with its focus on customers and the organization’s ability to communicate commitment to key stakeholders; ethics focuses on the organization’s conduct and the processes it uses to procure goods and services; people illustrates protection of human rights and how the company handles critical employment; community measures the organization’s engagement and investment in the local districts in which it operates; and environment focuses on the organization’s ability to effectively improve their impact on the world.
During the course of the Verego SRS assessment, Teleperformance expanded supplier requirements to ensure fair wages for employees within the supply chain and published the supplier policy online* for full transparency. A supplier qualification questionnaire was also developed to help improve scoring and tracking of suppliers’ social responsibility performance. The human rights requirements were broadened to ensure the right to collective bargaining, the elimination of forced and child labor, and fair wages for employees, and the human rights statement was published online to allow full transparency to all stakeholders.
“Throughout our collaboration with Teleperformance, its corporate responsibility team has continually gone above and beyond our expectations, bringing about positive change within its organization,” said Justin D’Atri, Executive director of corporate responsibility services at Verego. “For a global company to be flexible enough to align and communicate corporate policies and programs across its global footprint in less than six months, is truly remarkable – and a clear indication that Teleperformance has the leadership commitment and change management capabilities to be recognized as a true industry leader in corporate responsibility.”
* www.teleperformance.com: People company/Global compact
“Teleperformance strives to make a positive impact on people’s lives not only with job creation, but also with our social responsibility programs including Citizen of the World, Citizen of the Planet and support of The United Nations Global Compact,” said Paulo César Salles Vasques, Worldwide Chief Executive Officer, Teleperformance Group. “Our Verego SRS certifications recognize our continued work for the protection of people, the environment and our industry as a whole through our leadership in human rights, philanthropy, green best practices and our overall business management principles.”
The Verego SRS certification is the world’s only, full-scope certifiable corporate responsibility standard that can be tailored to the unique operating content of almost any organization or chain.
ABOUT TELEPERFORMANCE GROUP
Teleperformance, the worldwide leader in outsourced multichannel customer experience management, serves companies around the world with customer care, technical support, customer acquisition and debt collection programs. In 2014, it reported consolidated revenue of €2,758 million ($3,665 million, based on €1 = $1.33).
The Group operates around 135,000 computerized workstations, with more than 182,000 employees across around 270 contact centers in 62 countries and serving more than 160 markets. It manages programs in 75 languages and dialects on behalf of major international companies operating in a wide variety of industries.
Teleperformance shares are traded on the Euronext Paris market,
Compartment A, and are eligible for the deferred settlement service.
They are included in the following indices: STOXX 600, SBF 120, Next
150, CAC Mid 60 and CAC Support Services.
Symbol: RCF - ISIN: FR0000051807 - Reuters: ROCH.PA - Bloomberg: RCF FP
For more information: www.teleperformance.com
Follow us: Twitter @teleperformance
Verego enables companies around the world to improve the social and environmental responsibility of their management systems by helping organizations implement the Verego Corporate Responsibility Standard, a common framework of Corporate Responsibility best practice. Developed in collaboration with the Verego Steering Committee, a group of sustainability and procurement experts from across the globe, Verego’s standard sets forth the management approaches necessary to be a responsible organization in today’s modern business world. In addition to certifying organizations against our best practice standard, Verego offer additional software solutions and audit management support that enable companies to expand the effectiveness of their responsible sourcing and supply chain programs.