LONDON--(BUSINESS WIRE)--A global leader in customer engagement and payment technology solutions, TALKINGTECH, announces that it has acquired 50% of Webtools, a digital software development and consultancy company based in Christchurch, New Zealand.
The partnership means that TALKINGTECH can further develop and offer first-to-market omni-channel payment and self-service solutions in three key areas: voice, SMS and web portal technologies and systems.
TALKINGTECH designs customer-centric, personalised payments and collections processes and capabilities that form a key part of customer engagement strategies for leading global names in the telecoms, financial services and utilities sectors.
Phil Stark, CEO at TALKINGTECH said: “We have worked in partnership with Webtools in recent months across a number of common clients, and we were keen to further develop this relationship. This acquisition enables us to offer even more advanced online payment capabilities to companies in the utilities, telecoms and financial services sectors and enhances our ability to help those companies to deliver exceptional customer service.
“There are very few payment technology providers in the world that can offer the expertise and capabilities that we now can with SMS, voice and web portal solutions. We will continue to look at providers in the self-service payment space for future partnerships.”
Brett O’Donnell, CEO at Webtools said: “This partnership provides significant opportunities for Webtools by allowing us to work closely with an experienced international business across a range of new and exciting projects.”
TALKINGTECH is a global leader in customer engagement and payment technology solutions for some of the world’s largest utilities, telecommunications and financial services organisations. Founded in 1986 and with deep expertise in the areas of customer engagement, payments and collections, TALKINGTECH is owned by TALKINGTECH Holdings headquartered in New Zealand and has offices across EMEA and Australasia and in the US. TALKINGTECH helps organisations such as EDF Energy and Vodafone to improve overall customer satisfaction and increase revenues by making it easy for their end customers to pay their bills promptly. For more information visit www.talkingtech.com.
Webtools is a Christchurch based software development company with large clients across New Zealand and Australia. Webtools was formed in 2014 and specializes in cloud-based software programmes for companies including GDF Suez, Meridian Energy, and AGL.
Webtools capabilities span a range of client management systems, online billing systems website development and project management consultancy.
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