BOULDER, Colo.--(BUSINESS WIRE)--VictorOps, the real-time incident management company, today announced a new integration with ServiceNow, the enterprise IT cloud services company. For the first time, ServiceNow users can immediately automate incident response management using VictorOps tools.
As the premier platform for tracking large scale operations projects through many stakeholders and departments of the enterprise, ServiceNow’s asynchronous workflow is tailored for long duration problems. VictorOps is a real-time situation room for an organization’s on-call staff as they collaboratively solve infrastructure problems. Using the VictorOps plugin for ServiceNow, a ticket can be created when a problem occurs within ServiceNow directly, which then triggers an escalation in VictorOps. The VictorOps platform then seamlessly captures every action of the remediation, including important troubleshooting facts, and all pertinent information about the incident.
Additionally, with the VictorOps integration, all updates and data are completed automatically to the status of the ServiceNow ticket, including the remediation data. Post-mortem reporting can be attached to the ServiceNow ticket later along with other important information about the changes made in ServiceNow to form a complete story around the incident.
“ServiceNow works well for asynchronous ticket-based troubleshooting, but modern businesses and those embracing a DevOps culture require synchronicity to quickly remediate problems,” said Joni Klippert, vice president, product, VictorOps. “The VictorOps turn-key integration with ServiceNow solves the pain of manual paging and escalation in the incident remediation process. Manually running down a call sheet is not something that today’s businesses can afford to do. Through VictorOps, this can be automated with little effort on the part of ServiceNow users.”
Features of the incident management solution include:
- Automated Dialing and Escalation: Automated dialing and incident routing are an integral part of any incident management solution.
- Sophisticated Routing: VictorOps allows ServiceNow users to more efficiently route alarms to teams that have the specific domain expertise to remediate the problem at hand.
- Situational Awareness: With the bi-directional integration, team members are able to capture what happens in both VictorOps and ServiceNow, enabling them to reduce Mean-Time-to-Resolution (MTTR).
The VictorOps integration with ServiceNow is available today. To download the plugin or learn more about it, please email email@example.com.
VictorOps is the real-time incident management platform focusing on incident lifecycle management and collaboration for IT and DevOps teams. The solution combines the power of people and data to solve IT problems in real-time. The VictorOps platform seamlessly orchestrates team situational awareness, incident creation, escalation, notification, and remediation with team members regardless of physical location or time of day. Privately held, VictorOps is backed by Costanoa Venture Capital and Foundry Group. For more information, visit www.victorops.com and follow the company on Twitter @VictorOps.
ServiceNow is the enterprise IT cloud company. We transform IT by automating and managing IT service relationships across the global enterprise. Organizations deploy our service to create a single system of record for IT and automate manual tasks, standardize processes and consolidate legacy systems. Using our extensible platform, our customers create custom applications and evolve the IT service model to service domains inside and outside the enterprise. ServiceNow transforms IT from the department of ‘no’ to the department of now. For more information, visit www.servicenow.com.
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