SLOUGH, England--(BUSINESS WIRE)--Global business process outsourcing (BPO) partner arvato UK has strengthened its Public Sector and Contact Centres business with the appointment of David Morton as Sales and Solutions Director.
David will be responsible for driving sales and developing arvato’s solutions for its strategic growth markets of local and central government BPO and shared services, and private sector customer relationship management (CRM). He’ll also target new business opportunities for arvato’s cyber security and public healthcare practices.
With over 20 years’ experience within public and private sector outsourcing, David has held senior sales and business development roles with leading providers including Capita and Ventura. He joins arvato from Firstsource Solutions, where he was Vice President Business Development, focusing on building a public sector business together with addressing both public and private healthcare markets.
Debra Maxwell, CEO, arvato CRM & Public Sector, UK & Ireland, said: “Ongoing budget challenges in the public sector and evolving consumer expectations in the private sector mean clients across all of our key markets are turning to outsourcing partners to deliver economies of scale and bring in outside expertise.
“David joins us in an exciting period, in which we’re implementing new technologies, such as robotic automation, and developing new omni-channel CRM solutions that will help our clients deliver an outstanding service to their customers. His vast experience and industry insights will really help us develop our portfolio to meet future market demand.”
David added: “arvato has a great reputation in the industry for its collaborative approach to partnership and its delivery capability across a broad range of BPO services for the private and public sector. I look forward to joining a successful team and supporting arvato’s growth in the marketplace.”
arvato is one of the world’s leading BPO companies with over 50 years’ experience and employing more than 70,000 people across 50 countries. In the UK, arvato has more than ten years’ experience in the public sector which includes ISSC1, the first privately-operated shared services centre in central government, award-winning partnerships with local government authorities and services for NHS organisations. The company’s private sector client list includes a range of leading international businesses, such as Toshiba, Renault, Zara and Bosch.