RESTON, Va.--(BUSINESS WIRE)--Software AG (Frankfurt TecDAX: SOW) today announced that Americold, the global leader in temperature-controlled warehousing and supply chain solutions to the food industry, has significantly enhanced its already robust supply chain capabilities. It has given its customers unprecedented visibility and access to their orders at every stage of the order lifecycle, from time of customer creation to final delivery, through its proprietary i-3PL supply chain control system in conjunction with Software AG’s webMethods portfolio. webMethods is used to capture and integrate data from Americold’s B2B, warehouse, transportation and ERP systems to produce advanced intelligence for its customers.
Thomas Musgrave, Executive Vice President and Chief Information Officer, noted: “We want to provide our customers with breakthrough improvements comprising the ability to easily find, review and change active orders, as well as offer them order confirmations and alerts from any stage of the order and delivery process. It is about offering a single portal with full visibility of an order even when that order will have transited through a number of different networks and system architectures, and the multitude of programmed business logic that is required to deploy B2B communications. This is more than simply meeting SLAs and updating the customer on the labor activities of an order. We’ve expanded capabilities to include ongoing updates to the customer on the virtual activities of an order too, ultimately exceeding customer expectations and garnering further trust.”
With more than 90,000 temperature-controlled truck moves annually, over 175 warehouses and a billion cubic feet of storage around the world, Americold is committed to providing its customers with the most competitive and complete supply chain solutions.
Thomas Musgrave continued: “The webMethods product integrates information from multiple sources enabling Americold management, partners, and customers access to live, accurate data, reports and alerts enabling them to take action, reshape demand, and make critical decisions more confidently.”
At the core of Americold’s digital transformation is Software AG’s webMethods Integration Server, which connects the company’s Warehouse Management System to its B2B Gateway. Software AG’s Optimize provides the monitoring of customer orders and shipment processes to ensure that any issues are noted and appropriate alerts are generated. Software AG’s MashZone serves as the user interface from where information is gathered.
Kevin Niblock, COO, Software AG North America, commented: “Americold has embraced ‘digital first’ thinking to create a competitive advantage for the company. It is already experiencing positive customer satisfaction from the new systems. Most importantly, Americold expects to continue to uphold its SLA adherence metrics despite increases in complexity as greater visibility into its extensive supply chain will enable it to effect change and ensure smooth operations and on-time deliveries.”
Americold is the global leader in temperature-controlled warehousing and logistics to the food industry, offering the most comprehensive warehousing, transportation, and logistics solutions in the world. Based in Atlanta, Georgia, Americold owns and operates more than 175 temperature-controlled warehouses, with 1 billion cubic feet of storage, in the United States, Australia, New Zealand, China, Argentina and Canada. Americold’s warehouses are an integral component of the supply chain connecting food producers, processors, distributors, and retailers to consumers. Americold serves more than 3,000 customers, and employs 12,000 associates worldwide. More information at http://www.americold.com
About Software AG
Software AG (Frankfurt TecDAX: SOW) helps organizations achieve their business objectives faster. The company's big data, integration and business process technologies enable customers to drive operational efficiency, modernize their systems and optimize processes for smarter decisions and better service. Building on over 40 years of customer-centric innovation, the company is ranked as a leader in 14 market categories, fueled by core product families Adabas-Natural, ARIS, Alfabet, Apama, Terracotta and webMethods. Software AG has more than 4,400 employees in 70 countries and had revenues of €858 million in 2014. Learn more at www.softwareag.com
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