SAN FRANCISCO--(BUSINESS WIRE)--PagerDuty, the leader in operations performance management, today announced that its Customer Support and Advocacy team won the Silver Stevie® Award in the Customer Service Department of the Year category. The award demonstrates PagerDuty’s commitment to its customers, as evidenced by a satisfaction rating that averaged 98.3 percent throughout 2014.
“Delivering an exceptional experience, across all people and channels, is paramount to us. We ensure our customers are not only happy but also successful in their use of PagerDuty to drive their own businesses’ uptime and customer satisfaction,” said Ryan Hoskin, PagerDuty Director of Customer Support and Advocacy. “What I truly love about leading this effort is that our values are strong in our team and pervasive across the entire company.”
The PagerDuty Customer Support and Advocacy team offers world-class services, including live online chat, extensive support-hour coverage for multiple time zones, and dedicated customer advocates for each account. The team also works very closely with the product, operations and engineering teams to make sure that the voices of the customers are heard.
"High quality and low latency are words I'd use to describe the PagerDuty Support team,” said Gary Colman, Site Reliability Engineering Manager at Mixpanel. “The agent told me exactly what I needed to know and pointed me to the exact documentation and code I needed."
More than 3,700 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories. Stevie Award winners were determined by the average scores of more than 200 executives worldwide who participated in the judging process from May through early August.
Learn more about PagerDuty’s award-winning Customer Support and Advocacy team here.
PagerDuty’s operations performance platform reliably increases the uptime of businesses’ applications, services and infrastructure. By connecting people, systems and data into a single view, PagerDuty helps all teams — from DevOps to Enterprise IT — deliver powerful visibility and improved incident resolution times. PagerDuty has over 100 platform partners, and is trusted by Fortune 500 companies and startups alike, including Adobe, Airbnb, Etsy, GitHub, Intuit, National Instruments, New Relic, Panasonic and Rackspace. The company is headquartered in San Francisco and backed by leading venture capital firms Andreessen Horowitz, Bessemer Venture Partners, Baseline Ventures, Ignition Partners and others. To try PagerDuty for free, or to get more information, visit www.pagerduty.com.
ABOUT THE STEVIE AWARDS
Stevie Awards are conferred in six programs: The International Business Awards, The American Business Awards, the Asia-Pacific Stevie Awards, the German Stevie Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.