Research and Markets: Global Helpdesk Outsourcing Market to Grow at a CAGR of 5.7% Over the Period 2014-2019, New Report Says

DUBLIN--()--Research and Markets (http://www.researchandmarkets.com/research/7ltplh/global_help_desk) has announced the addition of the "Global Help Desk Outsourcing Market 2015-2019" report to their offering.

Integration of help desk services with IT management software would pave the way for market growth in the future. The rise in the mobile workforce and the need for remote technical support services have encouraged companies to integrate IT management software with remote help desk services.

According to the report, factors such as consumerization of IT drive the growth of the market. Several MNCs as well as SMEs are outsourcing their help desk services to reduce the overall TCO. Help desk outsourcing services are being increasingly adopted by organizations with the rise in the mobile workforce and the adoption of the BYOD culture.

Further, the report states that data security is a key concern that can hinder the growth of the market.

Key Topics Covered

  1. Executive Summary
  2. List of Abbreviations
  3. Scope of the Report
  4. Market Research Methodology
  5. Introduction
  6. Market Landscape
  7. Market Segmentation by Service
  8. Market Segmentation by End-user
  9. Geographical Segmentation
  10. Buying Criteria
  11. Market Growth Drivers
  12. Drivers and their Impact
  13. Market Challenges
  14. Impact of Drivers and Challenges
  15. Market Trends
  16. Trends and their Impact
  17. Vendor Landscape
  18. Key Vendor Analysis

Companies Mentioned

  • Atos
  • Attivasoft
  • CGI Group
  • Ciber
  • CompuCom
  • Computer Sciences Corp. (CSC)
  • Dell
  • Dynasis
  • Fujitsu
  • Genpact
  • Getronics
  • HCL Technologies
  • HP Enterprise Services
  • Hudson Software
  • IBM Corp.
  • Inforonics Global Services
  • Iyogi
  • Kayako
  • Maintech
  • Northrop Grumman
  • Pomeroy
  • Qcom Outsourcing
  • Stefanini
  • Support.com
  • T-System
  • TCS
  • TELUS International
  • Unisys
  • Wipro Technologies
  • Xerox

For more information visit http://www.researchandmarkets.com/research/7ltplh/global_help_desk

Contacts

Research and Markets
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T. Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716
Sector: Computing and Technology, Consulting and Outsourcing

Contacts

Research and Markets
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T. Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716
Sector: Computing and Technology, Consulting and Outsourcing