BOSTON--(BUSINESS WIRE)--Aternity Inc., the industry’s leader in providing End User Experience Management (EUEM) solutions for any application running on physical, virtual and mobile devices, has been chosen by Gartner, Inc. as a Gartner Cool Vendor for a second time, and is included in the Cool Vendors in Vendor Management, 2015 report. The report showcases five innovative companies proven to provide necessary tools and services to support vendor risk management and improve performance visibility. Aternity was also identified as a Gartner Cool Vendor in the Cool Vendors in IT Operations, 2008 report.
The average enterprise now utilizes 600 cloud applications1, making it more critical and yet more challenging to hold cloud providers accountable to service level agreements (SLAs). Although IT vendors provide SLAs that cover infrastructure uptime, incident response time commitments and penalties, these measures are insufficient to guarantee excellent end user experience. SLAs based on business processes enable IT Operations and business executives to ensure that cloud-delivered apps provide excellent customer service.
Aternity enables enterprises to dynamically monitor any user interaction, regardless of complexity, within any application running on any type of physical, virtual or mobile device, with no programming required. By turning all physical, virtual and mobile devices into self-monitoring platforms that are user-experience-aware, Aternity Workforce APM clients can hold their IT vendors accountable to SLAs based on business processes.
This level of insight is increasingly important as enterprises rely on a mix of public, private and hosted clouds to gain operational agility, speed up application deployment, and reduce expenses. The result is a hybrid IT environment in which applications and data are spread across heterogeneous operating systems, multiple data centers and cloud environments.
“Hybrid IT environments are becoming a necessary way to manage enterprise data and control infrastructure costs, but traditional, domain-specific IT monitoring solutions don’t provide companies with visibility into the end user’s experience of cloud-delivered apps,” said Trevor Matz, President and CEO of Aternity. “By capturing and analyzing how applications and devices perform from the end user’s perspective, our enterprise customers can navigate their increasingly complex IT environments in a predictive way that results in greater workforce productivity.”
Free Guide: Effectively Manage Cloud Vendors with End
User Experience Monitoring
The Effectively Manage Cloud Vendors with End User Experience Monitoring | Cool Vendor Edition guide provides insight into how End User Experience Management can help hold cloud providers accountable to SLAs based on business processes. The guide provides access to Gartner’s Cool Vendors in Vendor Management, 2015 report, and a case study on how an enterprise leveraged End User Experience Management to drive a 40 percent increase in performance from their SaaS vendor. Download the guide at: http://www.aternity.com/gartner_cool_vendor_e
Source: Gartner, Inc.: Cool Vendors in Vendor Management, 2015, Gayla Sullivan, Christopher Ambrose, Joanne Spencer, David Edwards Ackerman, 22 April 2015.
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Aternity Workforce APM monitors any application on physical, virtual or mobile devices, providing a user-centric vantage point that closes the visibility gap existing with traditional APM, AA-IPM and device monitoring tools. This approach uniquely provides a complete view of end user experience and device metrics correlated to that experience, for the full range of applications and devices that the enterprise workforce relies on in today’s converged cloud, mobile and virtual environments. Visit www.aternity.com to learn more and register for a product evaluation.
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1 The Mobile Playbook, 2nd Annual Edition, pg. 5