ServiceNow Reports Financial Results for Second Quarter 2015

SANTA CLARA, Calif.--()--ServiceNow® (NYSE:NOW), the enterprise cloud company, today announced the financial results for its second quarter 2015.

Second Quarter 2015 Results:

  • Revenues of $246.7 million, an increase of 48% year-over-year and 59% in constant currency.
  • GAAP net loss of $61.9 million, or a loss of $0.40 per basic and diluted share, compared to a GAAP net loss of $50.4 million, or a loss of $0.35 per basic and diluted share, in the second quarter of 2014.
  • Non-GAAP net income of $7.3 million, or income of $0.05 per basic share and $0.04 per diluted share, compared to a non-GAAP net loss of $9.4 million, or a loss of $0.07 per basic and diluted share, in the second quarter of 2014.
  • Calculated billings were $281.4 million, increasing 50% year-over-year and 62% in constant currency.
  • Added 21 net new Global 2000 customers, bringing the total to 566.
  • For a reconciliation of these GAAP and non-GAAP financial measures, please see the table entitled "Results of Operations GAAP to Non-GAAP Reconciliation” included at the end of this release.

“We had a strong second quarter on the heels of our Knowledge15 conference, with significant growth in our emerging product areas,” said Frank Slootman, president and chief executive officer, ServiceNow. “We also saw a 68% year-over-year increase in the total number of customers with annualized contract values in excess of $1 million, demonstrating that customers continue to expand their use of ServiceNow.”

“Our Global 2000 customers continued to grow their ServiceNow footprint with a 34% year-over-year increase in average annualized contract value,” said Michael Scarpelli, chief financial officer, ServiceNow. “In addition, both our billings and free cash flow from the quarter exceeded our expectations.”

Financial Outlook:

The financial guidance discussed below is on a non-GAAP basis, except for revenues, and excludes stock-based compensation expense, amortization of purchased intangibles, and acquisition related expenses. Please see the tables included at the end of this release for a reconciliation of these non-GAAP financial measures to the related GAAP financial measures. Negative numbers are shown in parentheses. For the third quarter of 2015, we expect:

  • Total revenues between $252 and $257 million, representing year-over-year growth between 41% and 44%, and between 49% and 52% in constant currency. Our total third quarter revenue estimate consists of subscription revenues between $216 and $220 million and professional services and other revenues between $36 and $37 million.
  • Billings between $280 and $285 million, representing year-over-year growth between 35% and 37%, and between 42% and 45% in constant currency.
  • Subscription gross margin of approximately 80%, professional services and other gross margin of approximately 14%, and overall gross margin of approximately 71%.
  • Operating margin of approximately 8%.
  • Free cash flow of approximately $35 million.

For the full year 2015, we expect:

  • Total revenues to be in the range of $985 million to $1 billion, representing year-over-year growth between 44% and 47%, and between 52% and 55% in constant currency. Our total annual revenue estimate consists of subscription revenues between $830 and $840 million and professional services and other revenues between $155 and $160 million.
  • Billings of approximately $1.2 billion, representing year-over-year growth of approximately 41%, and approximately 49% in constant currency.

Updates Since Our Last Earnings Release:

  • We hosted our Knowledge15 conference with nearly 9,000 registrations from a variety of service domains across the enterprise. At the show we introduced CreatorCon, our inaugural ServiceNow developer conference with nearly 1,500 professional developers registered and we hosted CIO Decisions15, an exclusive, invitation-only summit for CIOs.
  • We launched the CreateNow Developer Program, devoted to the recruitment, education and growth of customer and partner developers who are creating their own enterprise applications and integrations on the ServiceNow platform.
  • We opened the ServiceNow Store to provide partners with an enterprise application marketplace to sell and market their cloud-native enterprise business applications developed on the ServiceNow platform.
  • We released the results of a new report, “Today’s State of Work: The Productivity Drain,” revealing that managers in corporate environments spend nearly two days a week on unnecessary day-to-day administrative tasks that are not core to their jobs.

Conference Call Details

The conference call will begin at 2 p.m. Pacific Time (21:00 GMT) on Wednesday, July 29, 2015. Interested parties may listen to the call by dialing 877.280.4953 (passcode: 66561394), or if outside North America, by dialing 857.244.7310 (passcode: 66561394). Individuals may access the live teleconference from the investor relations section of the ServiceNow website at http://investors.servicenow.com.

An audio replay of the conference call and webcast will be available three hours after its completion and will be accessible for 30 days. To hear the replay, interested parties may go to the investor relations section of the ServiceNow website or dial 888.286.8010 (passcode: 86323623), or if outside North America, by dialing 617.801.6888 (passcode: 86323623).

Statement regarding use of non-GAAP financial measures

We report non-GAAP financial measures in addition to, and not as a substitute for, or superior to, financial measures calculated in accordance with GAAP.

Our financial measures under GAAP include foreign currency impact, stock-based compensation expense, the amortization of debt discount and issuance costs related to the convertible senior notes, amortization of purchased intangibles and acquisition-related expenses, and the related income tax effect of these adjustments. We believe the presentation of operating results that exclude these items provides useful supplemental information to investors and facilitates the analysis of our core operating results and comparison of operating results across reporting periods. We also believe that this supplemental non-GAAP information is therefore useful to investors in analyzing and assessing our past and future operating performance.

Free cash flow, which is a non-GAAP financial measure, is calculated as GAAP net cash provided by operating activities reduced by purchases of property and equipment. We believe information regarding free cash flow provides investors with an important perspective on the cash available to invest in our business and fund ongoing operations. However, our calculation of free cash flow may not be comparable to similar measures used by other companies.

Billings is calculated as revenue plus the change in total deferred revenue as presented on the statement of cash flows. We believe billings offers investors useful supplemental information regarding the performance of our business, and will help investors better understand the sales volumes and performance of our business.

We present constant currency information to provide a framework for assessing how our underlying business performed excluding the effect of foreign currency rate fluctuations. To present this information, current period results for entities reporting in currencies other than U.S. Dollars are converted into U.S. Dollars at the exchange rates in effect during the prior period presented, rather than the actual exchange rates in effect during the current period.

The company encourages investors to carefully consider its results under GAAP, as well as its supplemental non-GAAP information and the reconciliation between these presentations, to more fully understand its business. Please see the tables included at the end of this release for the reconciliation of GAAP and non-GAAP results.

Use of forward-looking statements

This release contains “forward-looking statements” regarding our performance, including in the section entitled “Financial Outlook.” Forward-looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward-looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, our results could differ materially from the results expressed or implied by the forward-looking statements we make.

Among the important factors that could cause actual results to differ materially from those in any forward-looking statements are: (i) errors, interruptions, delays, or security breaches in or of our service or web hosting, (ii) our ability to grow at our expected rate of growth, including our ability to convert deferred revenue and backlog into revenue, add and retain customers, sell additional subscriptions to existing customers and enter new geographies and markets, (iii) our ability to continue to release, and gain customer acceptance of, improved versions of our services, (iv) our ability to develop and gain customer acceptance of new products and services, including our platform, and (v) our ability to compete successfully against existing and new competitors.

Further information on these and other factors that could affect our financial results are included in our Form 10-K for the year ended December 31, 2014 and in other filings we make with the Securities and Exchange Commission from time to time, including our Form 10-Q that will be filed for the quarter ended June 30, 2015.

We undertake no obligation, and do not intend, to update these forward-looking statements, to review or confirm analysts’ expectations, or to provide interim reports or updates on the progress of the current financial quarter.

About ServiceNow

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. Customers use our service model to define, structure and automate the flow of work, removing dependencies on email and spreadsheets to transform the delivery and management of services for the enterprise. ServiceNow enables service management for every department in the enterprise including IT, human resources, facilities, field service and more. We deliver a ‘lights-out, light-speed’ experience through our enterprise cloud – built to manage everything as a service. To find out how, visit www.servicenow.com.

ServiceNow, Knowledge and the ServiceNow logo are registered trademarks of ServiceNow. All other brand and product names are trademarks or registered trademarks of their respective holders.

 
ServiceNow, Inc.
Condensed Consolidated Statements of Operations
(in thousands, except share and per share data)
(Unaudited)
                 
Three Months Ended Six Months Ended
June 30, 2015 June 30, 2014 June 30, 2015 June 30, 2014
 
Revenues:
Subscription $ 200,461 $ 132,724 $ 380,368 $ 250,099
Professional services and other   46,255     34,033     78,312     55,748  
Total revenues   246,716     166,757     458,680     305,847  
Cost of revenues (1):
Subscription 45,392 33,243 87,836 64,432
Professional services and other   34,325     25,695     68,780     47,620  
Total cost of revenues   79,717     58,938     156,616     112,052  
Gross profit   166,999     107,819     302,064     193,795  
Operating expenses (1):
Sales and marketing 136,574 91,937 246,631 161,353
Research and development 53,276 35,439 103,124 66,549
General and administrative   30,384     24,914     59,776     46,545  
Total operating expenses   220,234     152,290     409,531     274,447  
Loss from operations (53,235 ) (44,471 ) (107,467 ) (80,652 )
Interest and other expense, net   (7,186 )   (5,231 )   (10,060 )   (11,194 )
Loss before provision for income taxes (60,421 ) (49,702 ) (117,527 ) (91,846 )
Provision for income taxes   1,504     661     2,491     1,828  
Net loss $ (61,925 ) $ (50,363 ) $ (120,018 ) $ (93,674 )
Net loss per share - Basic and Diluted $ (0.40 ) $ (0.35 ) $ (0.78 ) $ (0.65 )

Weighted-average shares used to compute net loss per share - Basic and Diluted

  154,465,367     144,456,675     153,041,433     143,267,181  
                           

(1) Includes total stock-based compensation expense for stock-based awards as follows:

Three Months Ended Six Months Ended
June 30, 2015 June 30, 2014 June 30, 2015 June 30, 2014
Cost of revenues:
Subscription $ 6,067 $ 3,825 $ 11,232 $ 6,901
Professional services and other 5,771 3,224 10,984 5,616
Sales and marketing 26,105 12,383 48,679 21,426
Research and development 17,935 10,452 33,573 18,291
General and administrative         10,468         7,720         19,952         14,599  
 

         
ServiceNow, Inc.
Condensed Consolidated Balance Sheets
(in thousands)
 
June 30, 2015 December 31, 2014
(Unaudited)
ASSETS
Current assets:
Cash and cash equivalents $ 325,354 $ 252,455
Short-term investments 397,170 416,336
Accounts receivable, net 143,206 159,171
Current portion of deferred commissions 44,346 43,232
Prepaid expenses and other current assets   43,998   35,792
Total current assets 954,074 906,986
Deferred commissions, less current portion 28,193 29,453
Long-term investments 333,284 266,772
Property and equipment, net 124,902 104,237
Intangible assets, net 47,432 54,526
Goodwill 57,412 55,016
Other assets   18,014   8,089
Total assets $ 1,563,311 $ 1,425,079
 
LIABILITIES AND STOCKHOLDERS’ EQUITY
Current liabilities:
Accounts payable $ 20,966 $ 17,829
Accrued expenses and other current liabilities 83,085 79,497
Current portion of deferred revenue   487,582   409,671
Total current liabilities 591,633 506,997
Deferred revenue, less current portion 15,112 12,567
Convertible senior notes, net 459,011 443,764
Other long-term liabilities 34,442 33,076
Stockholders’ equity  

463,113

  428,675

Total liabilities and stockholders’ equity

$ 1,563,311 $ 1,425,079
 

 
ServiceNow, Inc.
Condensed Consolidated Statements of Cash Flows
(in thousands)
(Unaudited)
                 

Three Months Ended

Six Months Ended

June 30, 2015 June 30, 2014 June 30, 2015 June 30, 2014
 
Cash flows from operating activities:
Net loss $ (61,925 ) $ (50,363 ) $ (120,018 ) $ (93,674 )
Adjustments to reconcile net loss to net cash provided by operating activities:
Depreciation and amortization 15,033 8,692 28,857 16,630
Amortization of premiums on investments 1,782 2,045 3,612 3,859
Amortization of deferred commissions 15,684 12,486 31,281 23,635
Amortization of debt discount and issuance costs 7,707 7,202 15,285 14,283
Stock-based compensation 66,346 37,604 124,420 66,833
Tax benefit from employee stock plans (597 ) 323 (597 ) (617 )
Other (2,297 ) (2,097 ) (4,240 ) (1,590 )
Changes in operating assets and liabilities:
Accounts receivable 903 (2,071 ) 11,339 (2,098 )
Deferred commissions (17,432 ) (14,734 ) (32,832 ) (27,966 )
Prepaid expenses and other assets 10,861 7,809 (8,026 ) (1,101 )
Accounts payable 1,628 (1,099 ) 1,634 10,976
Deferred revenue 34,696 21,140 90,557 63,312
Accrued expenses and other liabilities   7,199     15,122     5,682     (6,206 )
Net cash provided by operating activities   79,588     42,059     146,954     66,276  
Cash flows from investing activities:
Purchases of property and equipment (15,121 ) (16,437 ) (41,820 ) (27,405 )
Acquisition, net of cash acquired (1,100 )
Purchases of investments (199,132 ) (106,456 ) (331,496 ) (241,312 )
Sale of investments 88,950 43,365 138,362 68,893
Maturities of investments 70,274 22,500 146,660 67,168
Purchase of strategic investment (10,000 ) (10,000 )
Restricted cash   35         66     (55 )
Net cash used in investing activities   (64,994 )   (57,028 )   (99,328 )   (132,711 )
Cash flows from financing activities:
Proceeds from employee stock plans 11,210 6,966 41,684 29,180
Taxes paid related to net share settlement of equity awards (11,711 ) (369 ) (12,446 ) (369 )
Tax benefit from employee stock plans   597     (323 )   597     617  
Net cash provided by financing activities   96     6,274     29,835     29,428  
Foreign currency effect on cash and cash equivalents   2,683     50     (4,562 )   (21 )

Net increase/(decrease) in cash and cash equivalents

17,373 (8,645 ) 72,899 (37,028 )
Cash and cash equivalents at beginning of period   307,981     337,920     252,455     366,303  
Cash and cash equivalents at end of period $ 325,354   $ 329,275   $ 325,354   $ 329,275  
 
Calculation of free cash flows (a non-GAAP measure):
Net cash provided by operating activities $ 79,588 $ 42,059 $ 146,954 $ 66,276
Purchases of property and equipment   (15,121 )   (16,437 )   (41,820 )   (27,405 )
Free cash flows $ 64,467   $ 25,622   $ 105,134   $ 38,871  
 

 
ServiceNow, Inc.
Results of Operations GAAP to Non-GAAP Reconciliation
(in thousands except share and per share data)
(Unaudited)
 
                 

Constant

currency growth

rates (1)

       
Three Months Ended Growth rates Six Months Ended


June 30, 2015


June 30, 2014


June 30, 2015


June 30, 2014

 
Revenues:
GAAP subscription revenues $ 200,461 $ 132,724 $ 380,368 $ 250,099
GAAP professional services and other revenues   46,255     34,033     78,312     55,748  
GAAP total revenues 246,716 166,757 48 % 59 % 458,680 305,847
Change in deferred revenue from Consolidated Statements of Cash Flows   34,696     21,140     90,557     63,312  
Non-GAAP billings $ 281,412   $ 187,897   50 % 62 % $ 549,237   $ 369,159  
 
Cost of revenues:
GAAP subscription cost of revenues $ 45,392 $ 33,243 $ 87,836 $ 64,432
Add back:
Stock-based compensation (6,067 ) (3,825 ) (11,232 ) (6,901 )
Amortization of purchased intangibles (2)   (2,743 )   (387 )   (5,499 )   (748 )
Non-GAAP subscription cost of revenues $ 36,582   $ 29,031   $ 71,105   $ 56,783  
 
GAAP professional services and other cost of revenues $ 34,325 $ 25,695 $ 68,780 $ 47,620
Add back:
Stock-based compensation   (5,771 )   (3,224 )   (10,984 )   (5,616 )
Non-GAAP professional services and other cost of revenues $ 28,554   $ 22,471   $ 57,796   $ 42,004  
 
Gross profit:
Non-GAAP subscription gross profit $ 163,879 $ 103,693 $ 309,263 $ 193,316
Non-GAAP professional services and other gross profit   17,701     11,562     20,516     13,744  
Non-GAAP gross profit $ 181,580   $ 115,255   $ 329,779   $ 207,060  
 
Operating expenses:
GAAP sales and marketing expenses $ 136,574 $ 91,937 $ 246,631 $ 161,353
Add back:
Stock-based compensation (26,105 ) (12,383 ) (48,679 ) (21,426 )
Amortization of purchased intangibles (2) (145 ) (52 ) (291 ) (104 )
Acquisition and other related costs (2)       (1 )       (1 )
Non-GAAP sales and marketing expenses $ 110,324   $ 79,501   $ 197,661   $ 139,822  
 
GAAP research and development expenses $ 53,276 $ 35,439 $ 103,124 $ 66,549
Add back:
Stock-based compensation (17,935 ) (10,452 ) (33,573 ) (18,291 )
Acquisition and other related costs (2)       (21 )       (21 )
Non-GAAP research and development expenses $ 35,341   $ 24,966   $ 69,551   $ 48,237  
 
GAAP general and administrative expenses $ 30,384 $ 24,914 $ 59,776 $ 46,545
Add back:
Stock-based compensation (10,468 ) (7,720 ) (19,952 ) (14,599 )
Amortization of purchased intangibles (2) (5 ) (10 )
Acquisition and other related costs (2)       (701 )       (701 )
Non-GAAP general and administrative expenses $ 19,916   $ 16,488   $ 39,824   $ 31,235  
 
GAAP total operating expenses $ 220,234 $ 152,290 $ 409,531 $ 274,447
Add back:
Stock-based compensation (54,508 ) (30,555 ) (102,204 ) (54,316 )
Amortization of purchased intangibles (2) (145 ) (57 ) (291 ) (114 )
Acquisition and other related costs (2)       (723 )       (723 )
Non-GAAP total operating expenses $ 165,581   $ 120,955   $ 307,036   $ 219,294  
 
Income (loss) from operations:
GAAP loss from operations $ (53,235 ) $ (44,471 ) $ (107,467 ) $ (80,652 )
Add back:
Stock-based compensation 66,346 37,604 124,420 66,833
Amortization of purchased intangibles (2) 2,888 444 5,790 862
Acquisition and other related costs (2)       723         723  
Non-GAAP income (loss) from operations $ 15,999   $ (5,700 ) $ 22,743   $ (12,234 )
 
Interest and other expense, net
GAAP interest and other expense, net $ (7,186 ) $ (5,231 ) $ (10,060 ) $ (11,194 )
Add back:
Amortization of debt discount and issuance costs for the convertible senior notes   7,707     7,202     15,285     14,283  
Non-GAAP interest and other expense, net $ 521   $ 1,971   $ 5,225   $ 3,089  
 
Income/ (loss) before provision for income taxes
GAAP loss before provision for income taxes $ (60,421 ) $ (49,702 ) $ (117,527 ) $ (91,846 )
Add back:
Stock-based compensation 66,346 37,604 124,420 66,833
Amortization of purchased intangibles (2) 2,888 444 5,790 862
Acquisition and other related costs (2) 723 723
Amortization of debt discount and issuance costs for the convertible senior notes   7,707     7,202     15,285     14,283  
Non-GAAP income (loss) before provision for income taxes $ 16,520   $ (3,729 ) $ 27,968   $ (9,145 )
 
Provision for income taxes:
GAAP provision for income taxes $ 1,504 $ 661 $ 2,491 $ 1,828
Add back:
Income tax expense effects related to the above adjustments (2)   7,730     5,004     15,743   $ 9,685  
Non-GAAP provision for income taxes $ 9,234   $ 5,665   $ 18,234   $ 11,513  
 
Net income (loss):
GAAP net loss $ (61,925 ) $ (50,363 ) $ (120,018 ) $ (93,674 )
Add back:
Stock-based compensation 66,346 37,604 124,420 66,833
Amortization of purchased intangibles (2) 2,888 444 5,790 862
Acquisition and other related costs (2) 723 723
Amortization of debt discount and issuance costs for the convertible senior notes 7,707 7,202 15,285 14,283
Income tax expense effects related to the above adjustments (2)   (7,730 )   (5,004 )   (15,743 )   (9,685 )
Non-GAAP net income (loss) $ 7,286   $ (9,394 ) $ 9,734   $ (20,658 )
 
Net income (loss) per share - basic and diluted:
GAAP net loss per share - basic and diluted $ (0.40 ) $ (0.35 ) $ (0.78 ) $ (0.65 )
Non-GAAP net income (loss) per share - basic $ 0.05   $ (0.07 ) $ 0.06   $ (0.14 )
Non-GAAP net income (loss) per share - diluted $ 0.04   $ (0.07 ) $ 0.06   $ (0.14 )
 
Weighted-average shares used to compute net income (loss) per share - basic   154,465,367     144,456,675     153,041,433     143,267,181  
 
GAAP weighted-average shares used to compute net loss per share - diluted 154,465,367 144,456,675 153,041,433 143,267,181
Effect of dilutive securities (stock options, restricted stock units and common stock subject to repurchase)   13,613,976         14,275,802      
Non-GAAP weighted-average shares used to compute net income per share - diluted   168,079,343     144,456,675     167,317,235     143,267,181  
 

(1)

 

Constant currency growth rates presented are derived from converting the current period results for entities reporting in currencies other than U.S. Dollars into U.S. Dollars at the exchange rates in effect during the prior period presented rather than the actual exchange rates in effect during the current period.

(2)

 

The Non-GAAP amounts presented for the three and six months ended June 30, 2014 have been revised to exclude the amortization of purchased intangibles, acquisition and other related costs and their related tax effects associated with an acquisition completed in 2013.

 

 
ServiceNow, Inc.
Reconciliation of Non-GAAP Financial Guidance
 
The financial guidance provided below is an estimate based on information available as of June 30, 2015. The company’s future performance and financial results are subject to risks and uncertainties, and actual results could differ materially from the guidance set forth below. Some of the factors that could affect the company’s financial results are stated above in this press release. More information on potential factors that could affect the company’s financial results is included from time to time in the company’s public reports filed with the SEC, including the company's Annual Report on Form 10-K filed on February 27, 2015 and the company's Form 10-Q for the quarter ended June 30, 2015 to be filed with the SEC. The company assumes no obligation to update any forward-looking statements or information, which speak as of their respective dates.
 
      Three Months Ended     Three Months Ended     Growth rates    

Constant currency

growth rates (1)

September 30, 2015 September 30, 2014
 
Non-GAAP billings $280 - $285 million $208 million 35% - 37% 42% - 45%
 
Change in deferred revenue from Consolidated Statements of Cash Flows 28 million 29 million
   
GAAP revenue $252 - $257 million $179 million 41% - 44% 49% - 52%
 
Non-GAAP subscription gross margin 80%
 
Stock-based compensation expense (2%)
 
Amortization of acquired intangible assets (1%)
 
GAAP subscription gross margin 77%
 
Non-GAAP professional services and other gross margin 14%
 
Stock-based compensation expense (2%)
 
GAAP professional services and other gross margin 12%
 
Non-GAAP total gross margin 71%
 
Stock-based compensation expense (6%)
 
GAAP total gross margin 65%
 
Non-GAAP operating margin 8%
 
Stock-based compensation expense (27%)
 
Amortization of acquired intangible assets (1%)
 
GAAP operating margin (20%)
 
Non-GAAP free cash flows $35 million
 
Purchases of property and equipment 25 million
 
GAAP net cash provided by operating activities $60 million
 
 
Twelve Months Ended Twelve Months Ended Growth rates

Constant currency

growth rates (1)

December 31, 2015 December 31, 2014
Non-GAAP billings $1,200 million $851 million 41% 49%
 
Change in deferred revenue from cash flow 200 - 215 million 168 million
   
GAAP revenue

$985 - $1,000 million

$683 million 44% - 47% 52% - 55%
 
 

(1)

 

Constant currency growth rates presented are derived from converting the current period results for entities reporting in currencies other than U.S. Dollars into U.S. Dollars at the exchange rates in effect during the prior period presented rather than the actual exchange rates in effect during the current period.

 

Contacts

ServiceNow
Media Contacts:
Candice Garmoe, 408-450-7287
press@servicenow.com
Colleen Haikes, 408-816-2592
press@servicenow.com
Investor Contact:
ir@servicenow.com

Release Summary

ServiceNow Reports Financial Results for Second Quarter 2015

Contacts

ServiceNow
Media Contacts:
Candice Garmoe, 408-450-7287
press@servicenow.com
Colleen Haikes, 408-816-2592
press@servicenow.com
Investor Contact:
ir@servicenow.com