PORTLAND, Ore.--(BUSINESS WIRE)--Smarsh®, the leading provider of hosted archiving solutions for compliance and e-discovery, today announced its 2015 first-half sales grew 45 percent over the same time period a year ago.
Smarsh represents a diverse roster of clients in industries including financial services, lending, insurance, public sector, energy, healthcare and manufacturing. Organizations are turning to Smarsh to help them meet complex regulatory and legal requirements related to the retention, supervision, and discovery of electronic communications such as email, social media, instant messaging, mobile messaging, video and web content.
“The growing demand is driven by new Smarsh tools, services, and technology partnerships that provide increased value for customers,” said Stephen Marsh, CEO and founder of Smarsh. “As a result, larger enterprises have signed on or expanded their engagements with Smarsh, and we continue to see adoption across diverse business types.”
Voice of the Customer
Smarsh received distinction for its customer service, attaining a world-class Net Promoter® Score of 67—putting it among the ranks of top companies that have scored in a similar NPS® range—including Apple, Amazon, Virgin America, and Netflix. NPS is determined by how likely a customer is to recommend the company to a friend or colleague, providing a clear measure of Smarsh performance through its customers’ eyes.
Executive, Vertical and International Expansion
To support demand and serve customers’ needs even better, Smarsh recently moved into a new, state-of-the-art corporate headquarters in Portland, Oregon, nearly doubling its previous office space, and expanded its New York City office. Smarsh grew its international office in London, adding staff to support global growth and the increasing demand for archiving and compliance technology in Europe. The company also named Allen Muhich as chief financial officer, a proven technology executive who will manage global finance and accounting operations for the rapidly expanding business.
The Archiving Platform Sets the Standard
Continued enhancements to The Archiving Platform are among the key drivers of rapid customer adoption. In addition to new functionality for e-discovery workflows, a new user interface, and a streamlined, time-saving message review process, Smarsh added support for new content types and a developer program that provides API access to partners who are looking to build on top of the power of the Archiving Platform.
Smarsh added enhanced archiving support for Microsoft Office 365, LinkedIn, Vimeo, and Cisco Jabber Instant Messaging. The company also focused on enhanced support for public and enterprise instant messaging, and acquired Presensoft, a pioneer in cloud-based enterprise messaging compliance solutions. Integration of Presensoft services enabled Smarsh to extend archiving support for new communications channels including QQ International, and more.
Smarsh also began offering its new Personal Archive, an add-on module to The Archiving Platform that gives end users fast and easy self-service access to their own archived electronic communications and files from their desktops, laptops, or mobile devices.
“We’ll continue to innovate with our technology and professional services to create additional value for customers,” said Marsh. “The industry is calling for more standardized archiving options, with the flexibility to customize when needed. It’s our goal to ensure customers get the most efficient way to search, review and produce their archived electronic communications content, with specialized workflows that allow them to meet their most critical objectives faster.”
Once again this year, Smarsh was named a ‘Top Player’ in Cloud Information Archiving by independent analyst The Radicati Group, and was named to the KM World ‘100 Companies That Matter in Knowledge Management’ list for 2015. In addition, Smarsh was awarded ‘Best Social Media and Compliance Solution’ by the Financial Technologies Forum News Technology Innovation Awards in 2015.
Smarsh also introduced Advisor Launchpad to the market, a complete digital marketing solution that helps financial advisors develop a compelling web presence and targeted digital marketing strategy to attract, retain and grow client relationships.
About Smarsh (www.smarsh.com)
Smarsh® delivers cloud-based comprehensive archiving solutions for the information-driven enterprise. Its centralized platform provides a unified compliance and e-discovery workflow across the entire range of digital communications, including email, public and enterprise social media, websites, instant messaging and mobile messaging. Founded in 2001, Smarsh helps more than 20,000 organizations meet regulatory compliance, e-discovery and record retention requirements. The company is headquartered in Portland, Oregon with offices in New York City, Atlanta, Boston, Los Angeles and London.