NOVATO, Calif.--(BUSINESS WIRE)--DriveSavers, the worldwide leader in data recovery, eDiscovery and digital forensic solutions, was recently chosen to receive the Diamond Certified award from the American Ratings Corporation for excellence in customer service for the third consecutive year.
To earn the Diamond Certified award, a company must be reviewed by American Ratings Corporation and pass a 12-step rating and certification process. The company pulls a random sample of 125 past customers and conducts telephone surveys. The customers rate the company on a one to 10 scale for quality and willingness to use the company again or refer others. DriveSavers received an average of 9.4 on a 10-point scale and an overall loyalty rating of 96 percent.
“Our customer-oriented business approach allows us to restore critical data while providing peace of mind for our customers during a stressful time,” said DriveSavers president Scott Moyer. “Our goal is to exceed every customer’s expectations on all levels, at all times, doing whatever it takes to return our customer’s data. The Diamond Certified award helps show our commitment to our customers.”
Authorized and recommended by leading computer and storage device manufacturers, DriveSavers is the only company in the industry to post proof of annual security and Cleanroom certifications. To learn more about DriveSavers data recovery expertise, please visit www.drivesaversdatarecovery.com.
About DriveSavers Data Recovery
DriveSavers Data Recovery, the worldwide leader in data recovery, provides the fastest, most reliable and only certified secure data recovery and eDiscovery service in the industry. All of the company’s services meet security protocols for financial, legal, corporate and health care industries, and it is the only company that posts proof of its annual SOC 2 Type II audit and HIPAA data security and privacy compliance. DriveSavers adheres to U.S. government security protocols, the Gramm-Leach-Bliley Act (GLBA) Data Security Rule, the Data-At-Rest mandate (DAR) and the Sarbanes-Oxley Act (SOX). DriveSavers engineers are trained and certified in all leading encryption and forensic technologies and operate a Certified ISO Class 5 Cleanroom. Customers include: Bank of America, Google, Lucasfilm, NASA, Harvard University, St. Jude Children’s Research Hospital, U.S. Army and Sandia National Laboratories.