BJ’s Wholesale Club Consolidates Maintenance and Technical Support Services with Toshiba

Toshiba TCxCare to Provide 4-Wall Services Across All BJ’s Stores

RESEARCH TRIANGLE PARK, N.C.--()--Toshiba Global Commerce Solutions today announced that BJ’s Wholesale Club, a leading operator of warehouse clubs on the East Coast, has selected Toshiba TCxTMCare to manage and be the single point of contact for all maintenance services, including Toshiba point of sale hardware and all other OEM retail store equipment. Recognizing BJ’s expansive investment in technology, experts from Toshiba will lead and manage all services, providing maintenance for Toshiba’s System 6 self-checkout and other hardware, and OEM peripherals from other BJ’s vendors, including in-house scanners, pin pads, battery back-up devices, printers and displays. Toshiba will also provide strategic value by managing replacement stock in support of the store’s equipment needs.

"With a focus on satisfying our members’ demands for value, selection, quality and convenience, especially at the checkout, having Toshiba assume responsibility for our club maintenance, frees up our operations team to focus more on BJ’s core business of driving member loyalty and sales,” said Scott Floeck, CTO, BJ’s Wholesale Club, Inc. “Based on a review of several vendors, we selected Toshiba’s critical skill sets and multi-vendor expertise in retail store technology to ensure the same specialized support, with one simple touch point.”

“BJ’s has a truly impressive record of providing the best possible experience for their members,” said Steve Petruk, Senior Vice President, Global TCxCare, Toshiba Global Commerce Solutions, Inc. “Our Toshiba team is proud to expand our existing scope of services with BJ’s to further enable high availability and performance of OEM and Toshiba equipment across over 200 BJ’s stores on the East Coast.”

TCxCare solutions feature comprehensive, flexible and responsive maintenance, parts, and warranty services globally. Advanced exchange options such as pick, pack and ship, are offered as well as seasonal services, advanced exchange swaps, and moves, adds and changes. For more details on how Toshiba’s TCxCare services experts can assist your store, learn more about our services at

About Toshiba Global Commerce Solutions

Toshiba Global Commerce Solutions is retail’s first choice for integrated in-store solutions and is a global market share leader in retail store technology. With a global team of dedicated business partners, we deliver innovative commerce solutions that transform checkout, provide seamless consumer interactions and optimize retail operations that are changing the retail landscape. To learn more, visit or engage on Twitter @toshibagcs

Toshiba, TCxCare and related logos are trademarks of Toshiba Corporation or its affiliated companies in Japan, the United States and/or other countries, registered in many jurisdictions worldwide. Copyright (C) 2015 Toshiba TEC Corporation or its affiliated companies.

The information in this document represents current goals and objectives and is subject to change or withdrawal without notice.

About BJ’s Wholesale Club

Headquartered in Westborough, Massachusetts, BJ's is a leading operator of membership warehouse clubs in the Eastern United States. The company currently operates 207 clubs in 15 states.

BJ’s provides a one-stop shopping destination filled with more top-quality, leading brands including its exclusive Wellsley Farms and Berkley Jensen brands, which are all backed by BJ’s 100% money-back guarantee; more fresh foods from USDA Choice meats to premium produce to delicious organics in many supermarket sizes; and more great value and amazing savings every day. BJ’s is also the only membership club to accept all manufacturers' coupons and for greater convenience offers the most payment options.

To check out all the MORE BJ’s has to offer, visit and for exclusive content find us on Facebook, Twitter and Pinterest.


Toshiba Global Commerce Solutions, Inc.
Renee Kiefer, 1.919.523.7241

Release Summary

BJ’s Wholesale Club, a leading operator of warehouse clubs on the East Coast, has selected Toshiba TCxCare to manage and provide 4-wall maintenance and technical support services across its stores.


Toshiba Global Commerce Solutions, Inc.
Renee Kiefer, 1.919.523.7241