NEWPORT BEACH, Calif.--(BUSINESS WIRE)--Alliance HealthCare Services, Inc. (NASDAQ:AIQ), a leading national provider of outsourced healthcare services, announces that its divisions, Alliance Radiology & Alliance Oncology, have received four Avatar Patient Experience Awards for industry-leading patient satisfaction, quality and innovative approaches to transforming the patient experience.
Lynn Ehrmantraut, Senior Vice President of Performance Improvement at Avatar Solutions, says: “These awards highlight Alliance’s commitment to fulfilling their mission, providing a great place to receive care, a great place to work, and a great place to practice medicine. They truly deserve these award-winning honors and special recognition for all of their accomplishments and innovations this last year and in years past.”
Highlighting Alliance’s consistent dedication to delivering a high-quality patient experience, Avatar Solutions, a leading national provider of patient surveys to more than 500 hospitals and 13,000 clinicians nationwide, has awarded Alliance the following honors for 2014:
- Blue Sail Award: Awarded to Alliance Radiology for transforming innovative “blue sky thinking” into effective action by considering the voice of the patient in a unique and meaningful way, overcoming organizational barriers, and generating positive results (2014). According to Ehrmantraut: “The Avatar Blue Sail Award recognizes Alliance Radiology’s unique use of technology to overcome the fact that employees faced challenges when attempting to use data. Their approach to taking raw reports and making them applicable, interesting, and useful to people is the perfect example of making abstract and overwhelming data actionable. Visibility and accountability for results, as seen at Alliance, is key to a culture where the voice of the patient helps define change.”
- Exceeding Patient Expectations Award: Awarded to Alliance Radiology & Alliance Oncology for exceeding patient expectations about quality of care, reliability, and customization for eight years in a row (2007-2014).
- 5 Star Service-Loyalty and Endorsement-Outpatient Award: Awarded to Alliance Oncology for the highest score for outpatient loyalty and endorsement for six years in a row (2009-2014).
“We are honored to once again receive multiple Avatar Awards for delivering an extraordinary patient experience and achieving consistently high patient satisfaction scores,” states Tom Tomlinson, Chief Executive Officer and President of Alliance HealthCare Services. “As a patient care organization, our Team Members are focused on delivering the highest quality clinical care and the best patient experience as their number one priority. Receiving Avatar’s highest patient experience and satisfaction award distinction for the last eight years in a row shows that we are not only achieving our mission of ‘delivering exceptional patient care with unparalleled passion and commitment to ensuring the very best healthcare for those we serve’ and living out our values as a ‘customer/patient-focused organization,’ but that we are also leading the industry in the ongoing drive to improve quality and performance in healthcare. This provides a significant advantage for our hospital and healthcare partners and exceptional peace of mind for our patients.”
Avatar Solutions’ awards are meant to honor significant accomplishments in patient satisfaction and innovation in healthcare settings. Healthcare organizations that receive an Avatar Patient Experience Award bear the distinction of leading their peers in the ongoing drive to improve quality and performance in healthcare.
A full list of this year’s Avatar Patient Experience Award winners can be found here: http://www.avatarsolutions.com/news/patient-experience-awards/patient-experience-awards-2015.cfm.
About Avatar Solutions
Avatar Solutions is an innovative research, analytics, and performance improvement company with over 30 years of experience. Avatar provides Patient Surveys, CAHPS Surveys, Employee Surveys, and Physician Surveys to over 800 organizations nationwide. Avatar works with some of the most well-known brands in the country. For more information, please visit http://www.avatarsolutions.com.
About Alliance HealthCare Services
Alliance HealthCare Services (NASDAQ: AIQ) is a leading national provider of outsourced healthcare services with a 30+year track record of award-winning patient care/satisfaction and service line expertise. Providing diagnostic radiology services through its Radiology Division (Alliance HealthCare Radiology), interventional radiology & pain management services through its Interventional Services Division (Alliance HealthCare Interventional Services) and radiation oncology services through its Oncology Division (Alliance Oncology), Alliance is the nation’s largest provider of advanced diagnostic mobile imaging services, an industry-leading operator of fixed-site imaging centers, and a leading provider of stereotactic radiosurgery nationwide. As of March 31, 2015, Alliance operated 523 diagnostic imaging and radiation therapy systems, including 117 fixed-site imaging centers across the country; and 31 radiation therapy centers, including 19 stereotactic radiosurgery (SRS) facilities. With a strategy of partnering with hospitals, health systems and physician practices, Alliance provides quality clinical services for over 1,000 hospitals and other healthcare partners in 44 states where approximately 1,800 Alliance Team Members are committed to providing exceptional patient care and exceeding customer expectations. For more information, visit www.alliancehealthcareservices-us.com.